Joyce Gardner Email & Phone Number

Houston, Texas Area

Anaheim, Ca

REGIONAL MANAGER 70 stores – 7 districts Oversee 70+ junior women’s apparel stores (average 4,000 sf.) in 5 states including California, Arizona, Nevada, Florida and Texas. Fully accountable for every aspect of the region including planning, sales, P&L, inventory, staffing, and talent development.

Houston, Texas Area

REGIONAL MANAGER 2008–2014132 stores – 12 districts – $89M in sales – 1100 employeesPromoted from district manager to oversee up to 132 women’s apparel stores (average 4,000 sf.) in 7 states including Texas, Oklahoma, Florida, Tennessee, Mississippi, Arkansas, and Georgia. Fully accountable for every aspect of the region including planning, sales, P&L, inventory, staffing, and talent development. Turned around a bottom-ranked region that was not meeting targets prior to arrival, particularly in a Florida market that was struggling with double-digit negative comps. Hired 4 district managers in the first year and quickly established the region as one of the very best in the company:○ Drove the region’s total sales volume from 4th to 1st in the company.○ Managed the top 3 districts in the company by 2010 – all in Florida.○ Ranked 1st in the company for sales-to-plan in 2010 and 2013; finished a close 2nd in 2011.○ Ranked 1st in the company for comp sales growth in 2011 and 2013; finished 2nd in 2010.○ Ranked 1st in the company for loyalty results since the launch (only region to meet targets).○ Ranked 1st in the company for inventory shrink reduction the last 3 years.○ Ranked 1st in the company for employee engagement with 92% (company average: 79%).○ Increased customer conversion every year since 2010 (+300 basis points in 2013). Opened 30 stores and remodeled 50; contributed to site selection, coordinated all projects with the DM and new store opening team, and completed every project on schedule and within budget. Selected by the COO to develop training materials and facilitate workshops for high-volume store managers at the annual leadership summit in 2009, 2010, 2011, and 2012. Appointed to a corporate logistics committee by the COO in 2012 – rolled out a new shipping and distribution system company-wide. Developed, mentored, and promoted a district manager and an area manager internally.

Houston, Texas Area

15 stores – $14M in sales – 150 employeesRecruited by the vice president of HR to turn around an underperforming 5-store Houston district that had been without a DM for some time, and then oversee growth across the state. Accountable for sales, P&L, and staffing in a home district with up to 15 stores, while frequently overseeing other districts as needed.• Ranked 1st in the entire company (43 districts) for sales-to-budget in 2006 and 2008 – finished 3rd in 2007. Surpassed the sales budget every year since 2004.• Generated the top district sales volume in the company every year from 2005 to 2008. Consistently ranked in the top 10 for key metrics such as comp sales, dollars-per-sale, units-per-transaction, and shrink.• Opened 56 new stores including 42 in Texas and 14 in Atlanta, Oklahoma, Mississippi, Arkansas, and Tennessee. Completed every project on schedule and within budget.• Selected to oversee other districts on an interim basis during extended DM vacancies including Fort Lauderdale (1 year), Atlanta (8 months), and Dallas (4 months).• Developed and promoted 6 store managers to training store manager and 40+ assistant managers to store manager. Placed a top-performing TSM in the area manager program.• Worked closely with corporate HR on the development of a new store manager training program, a new store opening program, and a comprehensive policy & procedure manual.• Maintained consistently low management turnover every year – averaged 10% for store managers and 15-20% for assistant store managers.• Appointed by the COO, regional manager, and VP of HR to a corporate committee to identify and recommend new approaches for reducing operating expenses.• Developed training materials and facilitated workshops at semi-annual store manager meetings.• Served as a mentor and subject matter expert to new and underperforming district managers.

Houston, Texas Area

DISTRICT MANAGER 2001–200215 stores – $48M in sales – 400 employeesOversaw every aspect of sales, customer service, profitability, inventory management, and team building in a district with 15 discount stores (up to 18,000 sf.) in the Houston area, featuring both hard and soft lines.• Quickly turned around a troubled district that was struggling with declining sales, high shrink, poor morale, and weak operational standards. This district had been without a DM for 6 months.• Drove sales from 6th and last in the region to 2nd overall while also cutting shrink in half (4% to 2.2% in just 6 months) and improving internal audit scores to a consistent 85-90%.• Received high praise from the president and the VP of stores for the rapid turnaround.

Aas Buying And Merchandising

Associate'S Degree, Fashion Buying And Merchandising