Director, Customer Experience Research And Insights
Current
Jan 2023 - Present
AeroLeads people directory · profile
Joyce Gott Email & Phone Number
Director, Customer Experience Research and Insights
at
Travelers
1 work email found
@anthem.com
LinkedIn matched
✓ Verified Jun 2026
4 data sources
Profile completeness 100%
Current company
Role
Director, Customer Experience Research and Insights
Location
Greater St. Louis, United States, United States
Who is Joyce Gott? Overview
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Quick answer
Joyce Gott is listed as Director, Customer Experience Research and Insights at Travelers, based in Greater St. Louis, United States, United States. AeroLeads shows a work email signal at anthem.com and a matched LinkedIn profile for Joyce Gott.
Joyce Gott previously worked as Director Strategy and Insights at Elevance Health and Marketing Research Manager at Elevance Health. Joyce Gott holds Master Of Arts (Ma), Survey Research from University Of Connecticut.
Company email context
Email format at Travelers
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{first}.{last}@anthem.com
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AeroLeads found 1 current-domain work email signal for Joyce Gott. Compare company email patterns before reaching out.
Profile bio
About Joyce Gott
A marketing researcher and voice of the customer specialist with 11 years of experience and a belief that data combined with powerful storytelling can change the world - or at least make customers happier.
Listed skills include Qualitative Research, Research, Questionnaire Design, Survey Research, and 16 others.
Current workplace
Joyce Gott's current company
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7 roles
Joyce Gott work experience
A career timeline built from the work history available for this profile.
Director Strategy And Insights
Responsible for the development and execution of a research learning agenda to support marketing, digital, and operational experience initiatives, including customer journey mapping and pain points identification, large scale customer experience tracking surveys, message testing, and concept evaluation.Directly responsible for managing our voice of the.
Jun 2021 - Jan 2023
Marketing Research Manager
May 2017 - Jun 2021
Client Manager
Responsible for writing questionnaires, conducting analysis, creating research reports, presenting insights, and leading action planning sessions for clients across a variety of industries (CPG, Retail, Energy/Utilities, Healthcare).Design and execute research for annual industry benchmark report used by sales and marketing as a thought leadership.
Mar 2016 - Apr 2017
Client Analyst
Primarily responsible for the creation, design, and presentation of research reports while acting as the point of contact for clients across a range of industries. Other responsibilities include: questionnaire writing, basic understanding of technical implementation of ForeSee products, and ForeSee product training for existing clients.
Jul 2014 - Feb 2016
Research Analyst
Responsible for all phases of qual and quant research: study design, questionnaire writing, data entry, analysis, report writing. Utilize Qualtrics to program surveys and conduct basic analysis.Manage team of telephone interviewers to ensure data collection is completed on time. Facilitate in-person interviews and focus groups
May 2011 - Jun 2014
Circulation Clerk
Jul 2006 - Sep 2010
2 education records
Joyce Gott education
Master Of Arts (Ma), Survey Research
University Of Connecticut
Ba, Sociology
Metropolitan State University Of Denver
FAQ
Frequently asked questions about Joyce Gott
Quick answers generated from the profile data available on this page.
What company does Joyce Gott work for?
Joyce Gott works for Travelers.
What is Joyce Gott's role at Travelers?
Joyce Gott is listed as Director, Customer Experience Research and Insights at Travelers.
What is Joyce Gott's email address?
AeroLeads has found 1 work email signal at @anthem.com for Joyce Gott at Travelers.
Where is Joyce Gott based?
Joyce Gott is based in Greater St. Louis, United States, United States while working with Travelers.
What companies has Joyce Gott worked for?
Joyce Gott has worked for Travelers, Elevance Health, Foresee, The Research & Planning Group, and Denver Public Library.
How can I contact Joyce Gott?
You can use AeroLeads to view verified contact signals for Joyce Gott at Travelers, including work email, phone, and LinkedIn data when available.
What schools did Joyce Gott attend?
Joyce Gott holds Master Of Arts (Ma), Survey Research from University Of Connecticut.
What skills is Joyce Gott known for?
Joyce Gott is listed with skills including Qualitative Research, Research, Questionnaire Design, Survey Research, Quantitative Research, Survey Design, Online Research, and Market Research.
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