Joyce Wong Email & Phone Number

Vancouver, BC, CA

Vancouver, British Columbia, Canada

As the Manager of Business Development, my primary responsibility is to cultivate and nurture relationships within local, national, and international business communities, including alumni networks. Collaborating closely with different divisions of the business school, I focus on creating career development and work experience opportunities for.

Vancouver, British Columbia, Canada

As a Career Strategist for the Specialty Masters Program at UBC Sauder, I played a pivotal role in preparing students for successful careers beyond graduation. In addition to guiding students through personal, professional, and career-building experiences, both within and outside the university, I also deliver a dedicated career development course..

Vancouver, Canada Area

• Recognized with the RBC National Treasury Solutions Business Financial Services Bitcoin Award (2019) for outstanding achievement in client contact planning and utilization of the sales management platform.
• Demonstrated expertise in identifying and tailoring digital banking solutions to meet the specific needs of mid-sized businesses in Richmond, South Vancouver, Health Services in BC, as well as northern regions.
• Secured new business opportunities and strengthened existing partnerships by fostering meaningful relationships with partners. Through deep understanding of their goals and objectives, established winning partnerships.

Richmond, BC

• Awarded Q2 TD Business Banking Senior Vice President Pick (2018) for acquiring new business from non-active clients and establishing networks in northern regions.
• Cultivated new business opportunities by establishing connections with Indigenous communities.
• Delivered a financial literacy outreach program for Indigenous youth in response to identified community needs.
• Revitalized business relationships and won new accounts by reconciling previously strained connections.
• Conducted comprehensive cash management training for colleagues, empowering them to become more effective Better Business Bankers.

Burnaby, BC

• Boosted sales of a new digital banking solution through the implementation of streamlined processes, efficient procedures, and targeted marketing strategies.
• Cultivated valuable prospecting relationships by actively engaging in key marketing events, fostering connections with potential clients and expanding the business network.
• Captured new clients from competitors by leveraging an entrepreneurial mindset, identifying unique value propositions, and effectively communicating the benefits of the solutions.

Vancouver, BC

• Prepared proposals for Commercial Banking Units across BC, facilitating effective communication of value propositions and enhancing the potential for successful business opportunities.
• Provided Cash Management coverage in diverse markets, ensuring seamless service delivery and meeting the unique needs of clients in different regions.
• Assisted in the onboarding process of new cash management clients, ensuring a smooth transition and establishing strong relationships from the start.
• Conducted comprehensive training sessions for individuals new to their roles, equipping them with the necessary knowledge of Cash Management documentation, services, and compliance requirements.

Richmond

• Awarded TD Business Banking Summit Award (2014 )- Cayman Islands - Top performers across the country
• Improved customer service ratings by delivering mini workshops to encourage and share best practices as the Customer Experience Champion for the branch; unit ranked first in customer service in the Region, 2014
• Provided day to day support to clients and ensured banking was smooth and efficient
• Collaborated with Account Managers and Relationship Managers to ensure client's needs were met and expectations exceeded
• Successfully organized and planned team building events and client events

Vancouver, BC

• Streamlined the content and structure of the Retail Management training binders, enhancing their clarity and effectiveness for new managers transitioning into their roles.
• Developed and implemented Learning Maps for various retail positions, providing a clear and structured learning path for employees to acquire essential skills and knowledge.
• Successfully assisted Human Resource Counselors with various day-to-day tasks, ensuring smooth and efficient HR operations.

Surrey

• Advised, supported, and trained Commercial Clients on Cash Management Services, resulting in increased client satisfaction and improved utilization of banking solutions.
• Proactively recommended and successfully sold Cash Management Solutions to Commercial Clients, driving revenue growth and enhancing the clients' financial management capabilities.
• Assisted the Manager of Business Banking Services in prospecting and acquiring new Commercial Clients, expanding the client base and contributing to business growth.
• Sourced and onboarded new clients, ensuring a smooth transition and establishing strong relationships, resulting in increased business opportunities and customer loyalty.
• Developed and delivered comprehensive Cash Management Presentations to business partners within the bank, enhancing their understanding of the services and fostering collaboration for mutual client benefit.

Vancouver, Canada Area

• Achieved the Q3 2009 Regional Support Office (MVP) recognition for exceptional performance, demonstrating outstanding dedication and contributions to the team's success.
• Earned the Q4 2008 TDCT National Recruitment Team Principles in Practice award by exemplifying customer-driven practices, striving for excellence, exhibiting in-depth knowledge of our business, and enhancing our brands.
• Sourced and recruited top-tier talent for various positions within TD, including Management Trainees and Commercial Banking Associates, ensuring the acquisition of high-caliber individuals who would contribute to the.
• Promoted and presented career opportunities within TDBFG across British Columbia through participation in career fairs, information sessions, and networking events, effectively raising awareness of the organization and.
• Facilitated essential courses for Retail Branches, equipping employees with the necessary skills and knowledge to excel in their roles and deliver exceptional customer experiences.
• Strategically planned and implemented programs that supported unit priorities in areas such as organizational development, learning, attraction, engagement, recruitment, and workforce planning, contributing to the.

Richmond

• Successfully recruited, trained, motivated, and managed the front-line staff in Retail Banking, ensuring a high-performing team that consistently delivered exceptional customer service.
• Achieved outstanding results by coaching, training, and creating a positive work environment for Customer Service Representatives, fostering a strong sense of team spirit within the branch.
• Collaborated closely with the management team to drive the success of the branch, actively contributing to strategic decision-making and implementing initiatives to meet and exceed business goals.