Joyce He Email & Phone Number

Canada

Toronto, Ontario, Canada

Toronto, Ontario, Canada

• Identified market trends and analyzed customer experience of new products using Power BI, achieved revenue growth of $80k • Standardized promotion event processes, effectively controlled and reduced project risks by 40% using a risk register• Assigned marketing tasks to other team members using Jira Kanban, tracked and ensured completion under tight deadlines • Presented monthly reports in agile marketing retrospectives to senior managers, identified improvements for future campaigns

- Coordinated with a team of three to design a paper helicopter with advanced flight time and high landing accuracy, increasing the flight time by 5%- Prepared SIPOC diagram and performed Failure Modes and Effects Analysis (FMEA) to develop and improve the helicopter design processes- Identified process improvement opportunities and developed strategies for future design in a written report form, including risk assessment and sigma level optimization, 80% of suggestions were accepted by our supervisor

Toronto, Ontario, Canada

- Led and motivated a team of four to develop a project management plan for a solar panel installation project, which reduced the project cost by $5,000 and achieved the annual power saving goal of $2,000.- Collaborated closely with team members to develop an execution flow chart, ensured the project kept on track and delivered products with high quality and high customer satisfaction. - Assessed project potential risks, kept the project Risk Register up to date and developed contingency plans, successfully avoided 2 potential risks – scope changes and project delay.- Prioritized tasks and identified project milestones using MS Project and delivered the project on time.

- Worked in a team environment to formulate edible foams that resulted in a fat content reduction by 25%- Performed rheological testing to examine the material’s deformation and flowing behaviour- Performed failure analysis for sample quality assurance and process improvement, sample foaming time reduced by 20% through changing cooling techniques and whipping rates- Managed communication among all team members and created weekly progress reports for supervisor reviews - Documented research findings and suggested enhancements in a detailed 30-page report, and presented the report to faculty members. The project deliverables met 100% of quality standards

• Communicated effectively with clients and vendors on the project timeline, budget and progress updates• Supported project managers to forecast project revenue and prepared project proposals, generated quarterly revenue of $ 60k• Improved project Standard Operating Procedures (SOPs) to minimize warehouse inventory excess and reduced 30% of processing time• Reduced vendor-related risks, tracked product delivery progress and controlled project costs through managing Vendor Management Systems

Master Of Engineering - Meng, Chemical Engineering, 3.73/4.0

Emphasis in: - Sustainable Energy - ELITE (Entrepreneurship, Leadership, Innovation and Technology in Engineering)

Bachelor Of Science - Bsc, Chemistry

Dean's list 2016-2017 Ryerson Entrance Scholarship