Create client-facing API documentation and learning materials for the BQuant platform and Bloomberg Query Language (BQL).

Produced end-user documentation, interactive product tours, and UI copy for core financial applications on the Bloomberg Terminal. Developed and maintained style guides and edited peer work. Collaborated with product teams and UX designers to rework docs and craft onboarding materials for major redesigns of flagship products, including news, market monitor, and chat applications.

Managed content and support for online brand portals at a leading branding firm. Wrote FAQs, help articles, and email blasts while maintaining brand guidelines and digital assets. Oversaw permissions, answered client inquiries, and checked user-submitted artwork for brand compliance. Special projects included analyzing site usage and user feedback to optimize content for site redesigns.

Contributed research, writing, and editing expertise to a marketing industry think tank and blog. Researched new topics, collected data, and influenced direction of long-form written pieces.

Edited speeches and coordinated publications for the CEO of an international branding agency. Researched, copy edited, and fact-checked conference presentations and trade articles. Oversaw production of two books authored by the chief executive.