Joyce Igbinedion Email & Phone Number

Benin City, Edo State, Nigeria

- Efficiently handle customer reservations for travels and tour services, ensuring accuracy and customer satisfaction.- Develop and manage detailed travel itineraries, coordinating all aspects of a clients’ trips from start to finish.- Collaborate with travel agents, airlines, hotels and other service providers to ensure smooth and seamless travel experiences for clients.- Provide exceptional customer service, addressing inquiries, resolving issues, and ensuring a positive experience for all clients.

Lagos State, Nigeria

During my time at Jumia, I gained diverse experience across various teams, contributing to the company’s mission of delivering exceptional customer service.- Inbound & Live Chat Team: I Provided real-time support to customers, addressing inquiries, resolving issues, and ensuring a smooth online shopping experience.- Webform & Social Media: Managed customer interactions through webforms and social media platforms, offering timely responses and maintaining positive brand engagement.- Assistance in Issue Resolution Team: Collaborated with the Issue Resolution team to troubleshoot and resolve complex customer concerns, ensuring satisfaction and loyalty.- Outbound & Telesales: Supported outbound and telesales efforts, engaging with customers to promote products, answer questions, and facilitate sales conversions with 300+ confirmed orders.