Joyce Yun Email & Phone Number

Raleigh, Nc, Us

Raleigh, North Carolina, Us

• Analyzes and manages the data for the Jenkins MBA Program through Slate Technolutions, Microsoft Excel, and Google Sheets. This includes tracking application progress and processing admissions decisions, to ensure accurate and efficient handling of prospective student information.• Deliver high-quality customer service and support as the primary contact for the Jenkins MBA Program, addressing inquiries and providing personalized support to prospective and current students, faculty, and staff.• Contribute to the Jenkins MBA Program’s operations by supporting event planning and execution, as well as assisting in the creation of reports and campaigns for the office to ensure smooth and effective program management.

Raleigh, North Carolina, Us

• Represented NC State University in the undergraduate recruitment efforts for prospective first-year and transfer students through individual counseling and information sessions on campus, college fairs, and school visits across North Carolina.• Read and evaluated over 2,000 first-year & transfer undergraduate applications to aid in informed admissions decisions that advanced strategic enrollment initiatives• Utilized CRM platforms to meticulously manage queries and high-volume inbound and outbound calls and email correspondence, ensuring timely and highly satisfactory communication with students and families.

Raleigh, North Carolina, Us

• Works under the Undergraduate Admissions’ Tech and Operations Team to analyze detailed and classified data information of applicants through systems such as OnBase, Slate, and Excel• Executes daily processing to maintain a smooth transition for 2,000 to 4,000 applicants each application period. • Performed system optimization by organizing and updating information to reflect changes in university public policies, decluttering any outdated information

Raleigh, North Carolina, Us

• Brainstormed and executed school wide events for the Women’s Center, increasing attendance by 60% during the peak of the COVID-19 pandemic• Facilitated and enhanced relations within the center and between neighboring organizations to expand outreach for resources provided by the center for students and faculty• Modeled key recruitment and performance strategies that increased retention during the in-person to virtual and hybrid transition

Durham, North Carolina, Us

• Organized the associations network database by performing data analysis through Microsoft Excel to uphold accessibility and compliance to up-to-date information and changes• Spearheaded the role as a liaison that builds and maintains relationships and pipelines of communication with clients. Clients varied from domestic to international higher education institutions and educators• Managed inventory within the organization, decluttering any outdated information, to ensure smooth transitions for upcoming events and projects