Joyce Lange Email & Phone Number

MRI Software provides innovative PropTech solutions for residential and commercial real estate owners, operators, occupiers, and investors, since 1971As a Business Analyst/Vendor Liaison, I identify areas of opportunity and make recommendations to drive efficiency and consistency. Improve data quality by performing data analyses. Help implement solutions, on-board new properties, and manage projects to meet client goals and objectives.

Provide 2nd/3rd Tier Software Application Support to client base as well as providing dedicated support to two high-profile clients. Manage customer expectations vs. company metrics to provide a positive client experience. Troubleshoot software issues, create documentation to support Product issues. Mentor new software analysts.

As a Product Coach, my main goal was to up-level the skills of Application Support analysts by working with them to learn our product and how to utilize the tools and resources available to them. Conducted paired-troubleshooting sessions with new hires, prepared case studies, and developed training documentation.Provided New-Hire Onboarding training sessions. Facilitated Support Analyst training on Proprietary Software. Delivered SalesForce training to Client Services, Product Development,and Solution Consultants during implementation project. Trained Client Services staff on Avaya/Presence telephone integration. Maintained Training database and schedules.

Provide support to clients via Live-Call and Email. Meet SLA guidelines established by company to assist clients with software issues.

Provide IT Help Desk assistance to staff; manage software license inventory; hardware vendor contracts and general troubleshooting of computers, network and telephone system.

System Administrator for proprietary ERP system and LAN. (Datalogix CIMPRO Software, Novell LAN) Software Support on Avaya Telephone system. Recommend and Purchased IT Equipment, Manage projects, MAC assignments.

-Sales Support Coordinator (1987 - 1992); Order Entry & Inside Sales, Prepared Bids; Forecast Reports; Manage client expectations-Information Services (1992 - 1995); System Administrator for ERP software solution (CIMPRO); Make recommendations for process improvements.

Ensure accurate ordering of Nuclear Medicine systems and component parts used in Hospitals worldwide. Worked with Sales staff and Master Production team to deliver product forecasts. Liasion between Sales and Production staff to meet customer delivery expectations.