Joyce Lim Email & Phone Number

Singapore

LionsBot International is a smart robotics company that has developed a variety of autonomous floor-cleaning machines equipped with its proprietary cloud operating system. The company specializes in providing commercial cleaning solutions and has a global presence across more than 30 countries in Europe, the US, and Asia.• Independently established and lead initial QA processes, including designing workflows for test case creation, execution, reporting, and tracking;• Developed comprehensive test plans, cases, and scripts based on requirements and specifications;• Utilized both manual and automated testing tools to identify and report bugs and defects;• Performed various testing activities, including functional and regression testing;• Collaborated with cross-functional teams to deliver software products on time and with optimal quality;• Identified and documented software issues, working collaboratively with developers to resolve them;• Onboard product training for new hires;• Created comprehensible documentation encompassing resource guides, onboarding materials, QA technical documentation, and QA process guidelines to facilitate knowledge sharing and consistency.

DFS Group Limited is a luxury travel retailer that operates duty-free stores in airports and other locations worldwide, offering a wide range of products, including wines and spirits, fragrances and cosmetics, fashion and accessories, and food and gifts. The company is known for its high-end shopping experience, exceptional customer service, and exclusive merchandise offerings.• Oversee and manage the organization's Learning Management System (LMS) administration process and work with vendors on improvements on an ongoing basis;• Train and support country division champions/representatives on the LMS administration and develop user guides for platform usage;• Collaborate with subject-matter experts (SMEs) to develop online learning courseware and learning aids according to the business needs;• Drive and manage courseware project translation for the localization of online modules;• Conduct quality assurance checks for all courseware to be launched on the platform and on new LMS update functionalities;• Investigate issues reported by learners and work with vendors on resolution;• Implement templates and develop SOP documentations to optimize LMS administrative processes and courseware quality assurance check procedures;• Manage learner queries and provide technical support to issues encountered on an ongoing basis to facilitate a smooth learning experience;• Produce digital-learning related marketing collaterals.

Singapore

Wizlearn Technologies Pte Ltd is a E-Learning Services Company that specializes in managing Learning Management Systems (LMS) and creating customized online learning modules. The company manages the entire e-learning ecosystem, provides ongoing support and maintenance to clients.• Led the clients' LMS onboarding process, gathering and analyzing business requirements to ensure their specific needs were met;• Facilitated pre-deployment activities, including clients' account setup process and coordinated during systems requirement gathering;• Delivered on-site training to clients on LMS administration and developed supporting guides for learners, instructors, and administrators;• Prepared design assets for online module development to enhance the quality of learning materials provided;• Collaborated with UX/UI team and developers to design and develop a new in-house LMS interface with improved functionality;• Conducted quality assurance testing on new LMS updates and ensured existing system functionalities were functioning correctly;• Conducted in-depth investigations on client-reported issues and communicated findings to developers, providing solutions to clients.

BRCKTS is a marketing agency that focuses on creating compelling digital stories to help businesses improve their brand identity and reach their target audience. The company offers advertising and rebranding services, which include market research, brand strategy development, content creation, graphic design, and social media management.• Planned and Managed clients’ Social Media posts and publishing schedules;• Analyzed clients' social data and generated insights from the statics retrieved in preparation for future social media posts;• Involved in the creation of digital content using various art mediums.

Singapore

CreativeHALO is a education company that provides comprehensive arts education services to both primary and secondary schools in Singapore. With a team of Arts & Music Instructor Scheme (AMIS) registered instructors, the company facilitates workshops that help students develop their artistic skills. • Lead art workshops for primary schools in Singapore, managing classes of up to 40 students;• Conduct group and one-on-one demonstration and consultation sessions with students;• Work closely with teachers to ensure student projects adhere to school values;• Cover a range of art mediums including sand animation, stop-motion animation, digital drawing using free software such as GIMP, ceramics, and photography;• Manage students' disruptive behavior to maintain a positive learning environment.

Singapore

Edifice Pte Ltd is a brand consultancy company that specializes in creating brand identities and through digital media. Edifice Pte Ltd work with both new and established businesses to help them stand out from their competition and manage their customer's perception of their brand.• Produced marketing materials for 10 clients and assisted in the completion of other projects;• Provided design recommendations to clients regarding their marketing materials and website widgets to enhance customer engagement;• Confirmed that the end product aligns with the clients’ business requirements.

Professional Communication, Communication And Media Studies

This degree program offers courses in public relations research and writing, communication strategy, copywriting, and art direction.

Diploma In Interactive Media Design, Design And Visual Communications, General

This diploma program covers the fundamentals to design, print design, web design, and visual content creation for real-world application.