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Joyce Freitas previously worked as Customer Experience Operations Coordinator at Hotmart and Customer Experience Supervisor B2C at Hotmart. Joyce Freitas holds Ux/Ui Design from Ebac - Escola Britânica De Artes Criativas E Tecnologia.
In the past three years, I have developed and led customer service teams at Hotmart, promoting significant improvements and process optimization. My mission has always been to ensure excellence in the customer experience by aligning goals and strategies within the department and making crucial decisions for the team. As a professional passionate about design and with a solid background in CX team leadership, my goal is to integrate my experience with technology into the UX/UI field. I am open to collaborations that allow me to apply my creativity and design expertise to technological innovation, always focusing on results and continuous development.
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Belo Horizonte, Minas Gerais, Brasil
In this role, I had the opportunity to report to the board and senior managers. I worked closely with various stakeholders, including developers, product managers, product designers, and squad leaders, to implement improvements in the area. Additionally, I led a major team consisting of five supervisors, each managing twelve CX analysts.Key activities in.
As a customer service supervisor, I managed a team of ten service agents, overseeing service queues, addressing issues, implementing platform updates, and improving email templates. I also mediated conflicts with other departments to find effective solutions. My primary objective was to ensure the team consistently achieved excellent results against.
Belo Horizonte E Região
As a service agent, I had the opportunity to assist a diverse range of Hotmart's customers, including content creators, affiliates, and consumers. I clarified doubts and provided support by suggesting tools and solutions to ensure each customer had an excellent experience with the company.Key activities in this role included:- Answering Key Accounts.
Belo Horizonte E Região, Brasil
Estagiária em Atendimento ao Cliente na Secretaria de Finanças
Design user-friendly interfaces for digital environments with a focus on user experience. Create incredible and efficient navigation.
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Joyce Freitas is based in Denver, Colorado, United States.
Joyce Freitas has worked for Hotmart and Prefeitura De Belo Horizonte.
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Joyce Freitas holds Ux/Ui Design from Ebac - Escola Britânica De Artes Criativas E Tecnologia.
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