Joyce S. Email & Phone Number

Bellevue, Washington, Us

South Salt Lake, Utah, Us

Seattle, Washington, Us

Seattle, Washington, Us

· Responsible for completing project vision while maintaining on-time deliverables from multiple teams, including conceptual in-house design, production design, research & development, manufacturing, AR, and logistics in coordination with the client and both in-house and remote sales counterpart.· Communicates effectively with domestic and overseas manufacturing facilities to keep products on-time, within budget, and within customer expectations· Manages all components of client services for my current book of business, consisting of over 20+ brands, for larger entities including MillerCoors, MolsonCoors, Boston Beer, as well as several international brands· Collaborate with sales counterparts on project budgets, pricing schedules, and ensure progress and budgets are on target and within customer expectation· Give accurate project direction to the design team. Work closely with Sales counterparts and Supervisor to define and ensure design objectives are met, and projects are prioritized appropriately.·Maintain knowledge on internal processes and capabilities to serve as a resource and mentor to other team members. Find and execute opportunities for continuing education and training· Serve a department liaison between the Project Management and the logistics team. Maintains education on updated shipping processes to train and assist team members.

Seattle, Wa, Us

· Responsible for managing over 1,800 Season Ticket Member accounts· Played a large role with the implementation and inaugural season of S2, Sounders FC's minor league team. Identified potential new Season Ticket Member leads and tasked to mediate various issues pertaining to the match day experience· Appointed to oversee the planning and execution of Season Ticket Member events, with the ultimate goal of client retention· Assisted with the launch of the Sounders FC Mobile App, became an expert with navigating the ins and outs of the interface and responsible for troubleshooting customer service issues· Renewed 90% of Season Ticket Member accounts, resulting in 2.8 million in revenue· Responsible for daily customer service tasks and managing Fan Experience Ambassadors in addition to other duties on Match Day

Seattle, Wa, Us

Seattle, Washington, Us

•Participated in a year-long inside sales program, generated over $260 of ticket sales, currently 135% of annual revenue goal. Revenue sources included season ticket packages, group tickets, and single game suites•Managed 500+ present & lapsed season ticket holder and group accounts by building relationships with clients over phone, e-mail correspondence, and in-person meetings•Consistently maintained over 100% of daily call goal of approx. 96 calls per day through inbound and outbound calls with warm and cold leads with various sales campaigns•Responsible for providing customer service through inbound calls and emails in relation to day of game questions, ticket sales and general questions pertaining to the Seattle Mariners

•Sell Seahawks Generation 12 Kids Club memberships at various local events, including home games, Training Camp, 12th Man Tour, Puyallup Fair's Oktoberfest, and more•Set-up and break-down of events held by the organization, including the Generation 12 Kids Club booth at Touch Down City prior to game day kickoff, Play60 events, Beat Blitz Challenges, Generation 12 Kids Club parties, etc•Interact with fans and hand out team swag items•Organize raffles and prizes•Act as a liaison between fans and full time Fan Development staff•Assist with Sea Gals and the team mascot, Blitz at various events

•Assisted with the planning/execution of several community & promotional events, including the 12th Man Tour, Beat Blitz Challenges, Play60 Gatorade Camp, Generation 12 Kids Club events, Family Football Fest, Rumble at the Ridge, and Training Camp•Act as a liaison between fans, community members, and the organization, including player personnel•Coordinated travel around the Northwest to help promote the team as a part of the “12th Man Tour”•Tasked with day of game duties, which included assisting the game-day presentation staff, and greeting guests and half-time acts•Created recaps of large events to further the marketing process•Pitched creative concepts for half-time ideas and future improvements for events•Completed several administrative tasks, including making/answering daily phone calls, creating photocopies of various documents, sending mail, writing e-mails, and attending department meetings•Upon completion of full-time internship, became a member of the promotional Street Team staff, and Seahawks Generation 12 Kids Club Committee, which involved helping set up promotional events and acting as a liaison for fan inquiries

New York, New York, Us

•Cashier training new staff members•Assisting with selling to maintain and reach daily company sales goals•Providing customer service to all clientele•Maintain product and company knowledge for customer inquiries•Cash handling, opening, and closing cash registers at the beginning and end of each day

Seattle, Wa, Us

•Helped manage and plan out digital content for Washington Husky Athletics social media accounts such as Pinterest, WhoSay, Twitter, Facebook, & Instagram.•Assisted with the planning of marketing strategies and execution through social media to attract new fans and recruits•Created weekly content for coaches to use and build relationships with prospective student athletes

New York, Ny, Us

•Responsible for set up and break down at promotional events and broadcast remotes held by the station•Arranged and handed out promotional material while interacting with listeners•Acted as a liaison between station contacts and on-air personalities•Assisted with administrative duties, including making several phone calls, organizing prizes, & filing paperwork