Assist customers in their needs and provide assistance and information on product features. Ensuring high levels of customer satisfaction through excellent sales service. Assist customers in their purchases and different queries or request for exchange or refund Assist customer complaints, provide appropriate solutions and alternatives within acceptable and reasonable time limits.

Assist guests with general flight reservations and sales. Assist guests with different queries connected to their flight and documentation needed. Provides information about products and services.Assist in check- in assistance, flight cancellations, and rebooking.

Assist guests with self- service check- in kiosks. Inspect and verify guests' documentation. Issue boarding passes and reschedules guests affected by flight interruptions or cancellations. Process baggage and make announcements. Assist guests with missing/damaged baggage. Assist guests in all queries. Transmit emails and replies to outstations to give an update regarding the status of the guests missing/damaged baggage. Receiving incoming calls from guests about their baggage and any inquiries. Implements the baggage claims under the airlines’ policies. Construct daily baggage irregularity report.