Joycelyn Chua Email & Phone Number

Singapore, Singapore

- Leadership: Ability to lead and motivate a team to achieve operational excellence. - Financial Management: Knowledge of budgeting, cost control, and profit maximization.- Budget Management: Forecast expenses, monitor costs, and optimize spending to achieve targets.- Cost Control: Implement cost-saving measures while maintaining quality.- Data Analysis: Analyzing sales data, customer trends, and operational metrics to identify opportunities for revenue growth and cost reduction.- Strategic Planning: Contribute to financial forecasts, set business objectives, and implement growth strategies.- Financial Acumen: Knowledge of financial principles, including ROI, gross margin, and cash flow management.- Operations Management: Oversee daily operations, including scheduling, inventory management, and health and safety compliance.- Staff Training and Development: Experienced in training new hires and leading ongoing development sessions.- Problem-Solving: Quickly identify and resolve operational issues.- Time Management: Prioritize tasks to meet deadlines.- Rostering: Managed a roster for 60+ staff to ensure optimal shift coverage and compliance with labor regulations.

Singapore, Singapore

FLOOR CAPTAIN- Guest Engagement: Deliver personalized service to enhance customer satisfaction.- Upselling: Suggest food and wine pairings and introduce house cocktails.- Mise en Place: Ensure all required preparations and table settings meet brand standards.- Brand Standards: Ensure adherence to Ritz Carlton Brand Standard guidelines.- Casual Labor Management: Organize requisition of casual labor to maintain sufficient staffing levels.- Payroll Oversight: Approve casual labor hours for payroll and reconcile invoices.- Overtime Management: Accurately record staff overtime premiums and reconcile with Times software.CASHIER- Efficiency and Accuracy: Ensure all supporting documents for redemptions and discounts are attached per SOP.HOSTESS- Reservations Management: Assign reservations to optimize coverage, conduct confirmation calls, and manage bookings in Sevenrooms.

Singapore, Singapore

- Cashiering: Managed cashiering duties to ensure accurate and efficient transactions.- Waitressing: Provided waitressing services, including order taking and food serving.- Room Service: Managed room service orders for timely delivery.- Bartending: Prepared cocktails according to standard recipes to ensure consistency and quality.- Hostess Duties: Managed reservation inquiries, updated bookings in the Chope system, and conducted confirmation calls.- Operations Oversight: Oversaw service across multiple F&B outlets, including Se7enth Restaurant, Bar, In-Room Dining, Poolside, Executive Club, and Boardroom.- Revenue Reconciliation: Reconciled all-day revenue reports across various revenue centers with the EDC machine to maintain financial accuracy.

Singapore, Singapore

- Cashiering: Handled cashiering duties, ensuring accurate transactions and balancing the daily float.- Efficiency: Adapted to a fast-paced environment to maintain efficiency and accuracy in service.- Order Fulfillment: Memorized drink recipes and managed timely order fulfillment.- Quality Assurance: Ensured all drinks met company standards for consistency and quality.- Store Procedures: Managed opening and closing procedures, including reconciling NETS and cashier terminal systems.

Singapore, Singapore

HOUSEKEEPING- Guest Requests: Fulfill guest amenity requests via the HotSOS system.- Inventory Management: Sort and record condemned and lost-and-found items.- Quality Inspection: Inspect rooms completed by attendants to ensure quality standards.- Room Service: Provide make-up room service and update statuses of checked-out and queued rooms.FOOD & BEVERAGE- Room Service Orders: Manage sending of room service orders.- Event Setup: Set up and dismantle buffet spreads and event spaces.- Event Execution: Ensure seamless execution of events, including baby showers, birthday parties, and business meetings.FRONT OFFICE- Check-in/Check-out: Process check-in and check-out procedures efficiently.- Guest Relations: Handle guest inquiries and complaints.- Guest Transportation: Arrange and coordinate transportation for guests.- Transaction Reconciliation: Ensure EDC machine transactions tally with paperwork and journal reports from the Suite8 system.

Bachelor Of Business, Acccounting And Finance

Diploma, Hospitality And Tourism Management, 3.56 Gpa

Activities and Societies: Karate (2017)

Gce O Levels

Activities and Societies: Art Club