Joycelyn G. Email & Phone Number

• Implemented SkillsFuture Credit API Integration (SFC PAY) into our Front-end and Back-end system.
• Implemented GST 2024 changes and lead cross-functional departments with detailed change management, communications and risk management plan.

• Coordinated and performed in-depth UAT, including end-user reviews, for modified and new systems, and other post-implementation support.
• Led design and implementation sessions in prototyping new systems for the purpose of enhancing business processes, operations, and information process flow
• Reviewed and analysed existing systems' effectiveness and efficiency to develop strategies for improving or further leveraging these systems.
• Modelled business processes (As-is and To-be) and identified opportunities for process improvements​.
• Identified issues, risks and benefits of existing and proposed solutions and outlining business impacts.
• Simplified information and deciphered technical jargon so it is easily understood by the whole team​.

Singapore

• Analysed business goals, objectives, and needs from local channel partners in Singapore
• Assisted in planning and designing business processes
• Converted data into actionable insights by predicting and modelling outcomes
• Performed research and analysis in support of operations
• Assisted in resolving business issues using systems and data analytics
• Assisted the Change Management Team to develop executive videos using Adobe Premiere Pro

Singapore

• Supported project releases and prioritised business requirements, change request and issues or defect with resolution
• Participated in the global; localisation design, executed user acceptance testing and deployment of any system capabilities in SAP S/4 HANA, SAP Fiori and SAP Ariba,
• Prepared global user guide for Procurement B2B flows that will be uploaded in SABA
• Prepared daily dashboards used for global presentation
• Prepared daily CR report for the project management meetings using excel formulae, pivot tables & charts.
• Build business user cases, user stories/ scenarios and integrate deliverables into End-to-End business workflows

Singapore

• Supported the change management team to develop project communications as well as training materials
• Worked across the project to gather information on incident tickets to support the analysis and closure of incident to meet the SLA
• Prepared daily incident report for the project with data extracted from ITSM
• Prepared incident reports for management meetings using excel formulae, pivot tables & charts.
• Assisted in software deployment planning, report and communications to client
• Prepared test cases for new modules going into operational phases

Singapore

• Developed collaterals using softwares such as Adobe Photoshop and Illustrator
• Filmed and edited videos using Adobe Premiere pPro
• Appointed to created GIFs, hosted and directed in promotional videos

Bachelor Of Science - Bs, Business Administration And Management, General

• Awarded Certificate for Introduction to Python Programming • Graduated with Honors in Second Upper Class

Business Administration And Management, General

Volunteer, President's Challenge charity Volunteer, SP Open house Volunteer, SP Flag Day Entrepreneur, SP Shop and Snack 2018

O Level Certificate, L1R4- 10

Activities and Societies: • Collaborated and managed frontline operations in various events to ensure smooth execution alongside with the.

Primary School Leaving Examination Certificate- Psle, 227/300

Activities and Societies: I was in rhythmic gymnastic for 4 years before joining another co-curriculum activity(cca), rope skipping. I had.