Joycelyn G. Email & Phone Number

• Implemented SkillsFuture Credit API Integration (SFC PAY) into our Front-end and Back-end system. • Implemented GST 2024 changes and lead cross-functional departments with detailed change management, communications and risk management plan.

• Coordinated and performed in-depth UAT, including end-user reviews, for modified and new systems, and other post-implementation support.• Led design and implementation sessions in prototyping new systems for the purpose of enhancing business processes, operations, and information process flow• Reviewed and analysed existing systems' effectiveness and efficiency to develop strategies for improving or further leveraging these systems.•• Modelled business processes (As-is and To-be) and identified opportunities for process improvements​.• Identified issues, risks and benefits of existing and proposed solutions and outlining business impacts.• Simplified information and deciphered technical jargon so it is easily understood by the whole team​.• Supported business transition and helping to establish change.• Worked with developers to assess changes and implement these on time

Singapore

• Analysed business goals, objectives, and needs from local channel partners in Singapore• Assisted in planning and designing business processes• Converted data into actionable insights by predicting and modelling outcomes• Performed research and analysis in support of operations• Assisted in resolving business issues using systems and data analytics• Assisted the Change Management Team to develop executive videos using Adobe Premiere Pro• In-charge of developing training videos for new features going-live and to be published throughout APJ countries

Singapore

• Supported project releases and prioritised business requirements, change request and issues or defect with resolution• Participated in the global; localisation design, executed user acceptance testing and deployment of any system capabilities in SAP S/4 HANA, SAP Fiori and SAP Ariba, • Prepared global user guide for Procurement B2B flows that will be uploaded in SABA • Prepared daily dashboards used for global presentation• Prepared daily CR report for the project management meetings using excel formulae, pivot tables & charts.• Build business user cases, user stories/ scenarios and integrate deliverables into End-to-End business workflows• Supported project manager in the End-to-End workflows, process and re-engineering, simulation, testing, data cleansing/ migration• Actively participated in writing test scripts and testing new modules that have yet to go-live in SAP• Collaborated with developers, functional leads, operation teams and finance teams to better understand new modules and materials

Singapore

• Supported the change management team to develop project communications as well as training materials • Worked across the project to gather information on incident tickets to support the analysis and closure of incident to meet the SLA• Prepared daily incident report for the project with data extracted from ITSM• Prepared incident reports for management meetings using excel formulae, pivot tables & charts.• Assisted in software deployment planning, report and communications to client• Prepared test cases for new modules going into operational phases• Prepared a set of collaterals consisting of posters, postcards, and standees for the official launch of e-services• Prepared a Point of View on how to leverage new immersive technologies, such as AR/ VR, etc, to execute next gen change management• Conducted site visits to better understand the business environment to be able to tailor communications materials to the intended stakeholders

Singapore

• Developed collaterals using softwares such as Adobe Photoshop and Illustrator• Filmed and edited videos using Adobe Premiere pPro• Appointed to created GIFs, hosted and directed in promotional videos

Bachelor Of Science - Bs, Business Administration And Management, General

• Awarded Certificate for Introduction to Python Programming • Graduated with Honors in Second Upper Class

Business Administration And Management, General

Volunteer, President's Challenge charity Volunteer, SP Open house Volunteer, SP Flag Day Entrepreneur, SP Shop and Snack 2018

O Level Certificate, L1R4- 10

Activities and Societies: • Collaborated and managed frontline operations in various events to ensure smooth execution alongside.

Primary School Leaving Examination Certificate- Psle, 227/300

Activities and Societies: I was in rhythmic gymnastic for 4 years before joining another co-curriculum activity(cca), rope skipping. I had.