Joycelyn Joseph Email & Phone Number

Del Mar, Ca, Us

United States

As a project coordinator and assistant to personal and professional clients, I handle a wide range of administrative support tasks, from expense management to event planning to project management and process documentation. I also frequently use technology such as Microsoft Office to compose correspondence and presentations. REPRESENTATIVE ACCOMPLISHMENTS:► Established temporary hybrid virtual assistant (VA) business after prior employment ended due to business closure.► Lead customized projects to improve clients’ processes and operations.► Deliver administrative support including monitoring expenses, submitting medical reimbursement claims, scheduling and appointments for professional clients. ► Provide consumer relations support for Benno Bikes, an international E-bike manufacturer distributied in 14 countries ► Manage complex documentation, utilizing MS Office Suite (Excel, Word, Outlook) to sort and maintain data. Leverage communication skills to prepare letters and client correspondence.► Manage the day-to-day operations for local ballet studio; Process new member registrations and enrollments, process tuition and monthly billing, coordinate competition events and productions, maintain complex weekly private lesson calendar, implement fundraising opportunities and identify community outreach events, website maintenance, and resolve conflicts with students, their parents and /or with instructors.► Assisted partners of startup business in integrating their marketing, sales, and service strategies into HubSpot CRM platform. - Analyzed client’s existing customers and prospects in database and determine database limitations and provided recommendations on software upgrades or process changes. - A contributor to creating user-friendly process manuals and standard operating procedures for administrative assistants, coaches, and sales team. - Facilitated administrative tasks including deal follow-ups and weekly marketing emails

Irvine, California, United States

I advanced to co-manage a federal contract for the US Department of Housing and Urban Development (HUD), overseeing assets, property valuation, listing and marketing, offers, and bid acceptance across 18 states. My scope of work included liaising between the company and HUD. I also engaged with frontline managers and personnel during the disposition lifecycle.► Showcased confident communication and problem-solving talents while resolving contract issues and customer complaints.► Exhibited sharp attention to detail and strong organizational skills while preparing and analyzing report data. ► Reviewed and verified contract compliance to set measurable goals based on timelines, inventory, and monthly objectives.► Created new procedures and incorporated regulations into daily operations in collaboration with management.► Contributed to sale of 83,000 homes and ranked #1 nationwide against competing HUD account managers.

Irvine, California, United States

In this role, I coordinated all activities for proprietary software development and enhancements, setting attainable objectives and overseeing the long-term project. My scope of work included identifying opportunities for operational improvements. I also managed beta testing teams, QA during the development process, and issue resolution.REPRESENTATIVE ACCOMPLISHMENTS:► Led design planning efforts, prepared software development documentation in collaboration with developers, and monitored project lifecycle progress. ► Oversaw specially trained cross-departmental operations team, ensuring fulfillment of project timelines and requirements.

Irvine, Ca

While serving on the HUD Asset Management Contract Procurement team, I played a key role in securing prime contracts in 7 states. At the same time, I provided administrative support and led a team of 9 administrative assistants. Managing travel arrangements for key staff was among my core responsibilities. I also prepared and distributed letters, memos, forms, and reports, in addition to producing and sharing meeting minutes with key personnel.REPRESENTATIVE ACCOMPLISHMENTS:► Appointed as office manager throughout tenure, conducting daily and weekly meetings while arranging support for senior leadership and personnel.► Composed correspondence, forms, and reports. Maintained CEO’s personal and business calendar while scheduling meetings and appointments, demonstrating exceptional time management, organizational, and prioritization skills.► Promoted to HUD Asset Management Contract Procurement team, helping to secure prime contracts in 7 states. ► Displayed sound judgment and strong analytical skills while auditing listings, managing accounts at major lending institutions, and ensuring compliance with regulatory standards across 28,000 REOs.