Joycelyn Otchere Email and Phone Number
I am Joycelyn Otchere, an excellence-driven individual with extensive knowledge and experiences spanning accounting, ecommerce, healthcare and data analytics. By virtue of my experiences, I have developed competencies in teamwork, leadership, professional communication, problem solving and data analytics. During my role as a Data Analyst and Programs lead, I have engaged ladies from 5+ different countries in project-based learning of data analytics achieving an 85% satisfaction rate as measured by trainee survey feedback.I have conducted research where I analyzed over a 100 responses from accountants, using statistical methods and the IBM SPSS Software/Excel to determine the impact of artificial intelligence on the accounting profession in Ghana revealing a positive impact.In Healthcare, during my role as a laboratory receptionist, I assisted with a revenue-trend analysis during a 6-month reagent shortage which led to a 66% increase in monthly revenue after presenting actionable insights to the Hospital Management. I also achieved a 40% increase in the operational efficiency of the Laboratory during my time spent there.In accounting, I co-led a team to undertake a financial viability analysis project to determine the financial health of a Top company in the Brewery Industry of Ghana using its financial statements revealing the company’s bankruptcy and proposing restructuring schemes to the executive team, projecting a 10% increase in revenue and a path to recovery.In e-commerce, I assisted with vendor service claims excellently, achieving a VSAT (Vendor Satisfaction Score) of 100% 2x consecutively during my role as a vendor service agent.With a multidisciplinary background, I approach problems from diverse angles, ensuring robust data analysis and well-rounded recommendations to elevate businesses.I’m adept at utilizing tools such as Microsoft Power BI, SQL, Excel, and Power Query to extract actionable insights from data and address business challenges effectively. I also help ladies fuel their passion for data through a Women-In-Tech Data Analytics program. Currently, I am highly dedicated to advancing skills in data analytics to offer innovative solutions for various business problems.I am committed to continuous personal and professional growth.
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Data AnalystOnly Quality Data Feb 2024 - Present
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Laboratory ReceptionistGhana Health Service Nov 2023 - Oct 2024• Managed the end-to-end processing of laboratory requests, including appointment scheduling, clear communication of complex lab requirements, service parameter entry, and report dispatch using LHIMS EHR, leading to a 25% reduction in Turnaround Time (TAT) and a corresponding increase in operational efficiency• Assisted Laboratory Technicians with the entry of appropriate service parameters in LHIMS Electronic Health Record System, improving the speed of the Lab Workflow Process by 15%• Liaised with Physician Assistants to reduce inconsistencies in Patient Laboratory Requests by 20% • Streamlined monthly data processing and fast-tracked submission by 3days, by reconciling serology, hematology, and antenatal lab registers with master lab register. • Performed monthly extraction, preparation and compilation of hematology, serology, and antenatal patient results from LHIMS EHR into Excel, ensuring data accuracy, integrity, and completeness, which improved data reliability by 25% and supported more accurate analyses.• Managed Laboratory Accounts by liasing with Accounts Officer, reconciling incomplete entries with source documents, resulting in a 100% accuracy in financial records and improved financial data accuracy for planning. -
EntrepreneurObj Skin Jan 2021 - Dec 2022Ghana• Negotiated prices with customers to decrease expenses and increase profits by 15%• Maintained inventory levels every month to keep quantities well stocked.• Sourced initial funding of GHS2000 from sales in 2 weeks to get business up and running.• Established digital presence to enhance marketing of skincare products through social media platforms andsocial media influencers• Ensure good customer service and offered after sales services• Create informative, persuasive and advertisingcontent
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Vendor Support AgentJumia Group Oct 2022 - Nov 2022Ghana•Resolved product or service problems by clarifying vendors’ complaints via phone, email and live chats.• Collaborated with team members to solve vendor problems by selecting and explaining the best solutions.• Solved vendor claims on account verification, payment delays, subsidies and brand creation.• Tracked one’s progress using Excel spreadsheets/Smart sheets. Managed data using Excel spreadsheets/ Smart sheets
Joycelyn Otchere Education Details
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3.88 Cgpa (First Class Honors)
Frequently Asked Questions about Joycelyn Otchere
What company does Joycelyn Otchere work for?
Joycelyn Otchere works for Only Quality Data
What is Joycelyn Otchere's role at the current company?
Joycelyn Otchere's current role is Data Analyst | Power BI, SQL, Excel | Driving Decisions with Data.
What schools did Joycelyn Otchere attend?
Joycelyn Otchere attended University Of Ghana, Wesley Girls' High School.
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