Joycelyn Quaye Email & Phone Number

Manchester, CT, US

Hartford, Connecticut, United States

• Serve 150 opportunity youth aged 16-29 in a navigation hub pilot in partnership with libraries and community centers. Develop new relationships and facilitate meetings with community officials. Interview young adults.
• Accomplishment: Created a first-of-its-kind Career Navigation Hub with community partners to administer wrap around services for at-risk and disconnected Youth in the zip-code-specific Promise Zone of Hartford. Oversaw.
• Accomplishment: Persuaded funders and community members to expand scope to better serve the community through a compelling narrative report based on a needs assessment
• Developed new partnerships with community programs serving at risk you and adults looking for career support in two zip codes that have been shown to be significantly under served
• Conduct regular presentations to educate individuals on AJC services and employment
• Track and record new trends to rework strategies and approaches

Hartford, Connecticut, United States

• Accomplishment: Participated in a three-day design sprint with The National Fund, Workforce Solutions and United Way of CT. Worked with other workforce professionals to address barriers to assist at-risk youth between.
• Facilitated and cultivated services for job seekers in the North Central region.
• Hand-picked to address barriers to employment - housing, clothing, technology, and more.
• Provided one-to-one career services including, career advising, assessment, resume and interview coaching, referral to employment opportunities, and post-employment follow-up
• Facilitated and supported recruitment strategies with regional training/employment programs
• Assisted job seekers in addressing barriers to employment, referring them to outside resources

Enfield, Connecticut, United States

• Deliver onboarding and supportive services to over 150 individuals monthly by phone and in-person.
• Provide guidance to customers applying for employment and training services, assistance with using the CTHires database, and verifying and uploading required documents.
• Explain available services, eligibility criteria, and troubleshoot issues related to unemployment benefits.
• Proctor reading and math assessments.
• Assess computer and technology skills and assist customer with the online training program assigned to build skills
• Enroll customers for services and facilitate WIOA orientations sessions

New Britain, Connecticut, United States

• Responsible for 60 students who resided on the assigned floor of a co-ed dorm
• Communicated with university officials and campus police for crisis management, student lockouts, and/or safety issues
• Performed crisis intervention for students when sexual, physical, and/or alcohol or substance abuse were reported
• Followed protocol and reporting requirements for students experiencing medical emergencies and/or in need of assistance; referred students to resources after assessing their needs
• Provided mediation among roommates and/or between staff and students
• Trained incoming staff on job responsibilities and expectations

New Britain, Connecticut, United States

• Assisted students with course selection, class registration, drop/add and withdrawals within the campus time frame, and challenges they experienced learning to use Banner.
• Tracked student’s registration for classes and generated reports to determine student registration numbers for the upcoming semester
• Provided exceptional customer service to students, parents, and faculty
• Provided general information on curriculum flow and prerequisites to School of Business students.
• Referred students to campus resources such as tutoring, advising, counseling, and financial aid.
• All administrative tasks

Connecticut, United States

• Participated in delivering Key’s Financial wellness Strategy to clients
• Transitioned clients from everyday transactions to sitting with personal bankers for financial wellness reviews
• Gave presentation at the end of internship to showcase the knowledge acquired about Key bank and the industry