Joyce Madden Email & Phone Number

Lakeville, Massachusetts, United States

Wareham, Massachusetts, United States

Wareham, Massachusetts, United States

Built collaborative working relationships within the organization to achieve goals. Managed documents to facilitate office operations. Work with the public to ensure their needs were met consistently by our staff. Generated reports to review metrics to ensure we were meeting and exceeding company expectations and standards.

Lowell, Massachusetts, United States

Oversaw comprehensive online training and certification programs for the nationwide operations team.Collaborated closely with technicians and external vendors to guarantee that employees received tailoredtraining aligned with their roles and met all certification requirements.● Initiated and executed a strategic overhaul of the online training system, resulting in a streamlinedand more efficient learning process.Introduced innovative learning modules, enhancing engagement and knowledge retention amongthe operations team.● Fostered productive relationships with technicians and external vendors to pinpoint training needsand ensure content relevance.● Introduced performance metrics to assess the effectiveness of training programs.● Monitored and analyzed key performance indicators, showcasing a proven track record of enhancingemployee competency and operational efficiency.● Designed and implemented dynamic online training programs tailored to the needs of theoperations team.● Successfully collaborated with technicians and external vendors to ensure training contentalignment with industry standards.

Taunton Massachusetts

• Project management for key business initiatives• Ability to manage a large group from multi-departments to accomplish one common goal• Management of events tasks and functions• Logistics support for live events• Logistics for incentive fulfillment • Coordination of communication plan for key initiatives and event management• Team with other departments to create sales initiatives that work for our field development• Content development for stage presentations and video’s• Played an active role in the development of new consultant communication and training

Norwood Ma

- Logistics support for fundraising and development events- Developed marketing and social media materials- Assisted in producing live events

Plymouth, Ma

• Created, developed and maintained an engaging Learning Management System for over 20,000 users with a wide-variety of learning levels.• Created and maintained all aspects of training materials; brochures and guides, elearning modules and videos, live stage presentations• Developed and maintained all logistics for both training and main stage corporate productions included managing rehearsal schedule, agendas for multiple events, and scripting• Video and audio production of training segments• Wrote and presented live training presentations to large audiences (20 – 1,100 people)• Track and manage all literature• Planned and coordinated live training sessions at events, including room design and attendee flow • Collaborated with talent to write presentations and stage presence during rehearsal• Created visual presentations to enhance talents on-stage presentation• Worked extensively with production team both before and during events• Continuously worked cross-functionally with all departments to ensure great content and seamless flow of each training and production event• Marketed and advertised events using various electronic and social media platforms• Created and maintained Agendas & Rehearsal Schedules to keep team working efficiently• Developed and created sets with both product, props and furnishing• Met deadlines with deliverables for all sales and marketing initiatives• Maintained support materials after the event and keep it alive messaging

Plymouth County, Massachusetts, United States

• Track and manage all literature updates and training functions• Provide training in select forums• Implement and assist in the development of training programs and literature for field development• Assist in the creation and development of promotions and contests• Manage and control all logistics for training to be conducted at a yearly national Conference for 9,000+ field Consultants• Manage day-to-day tasks to enable the Training and Marketing departments to function properly

· Manage the day-to-day operation of the Accounting end of Business Operations. · Manage from 10 ­ 50 people during a shift. · Coordinate training of personnel on all applications. · Assist in testing of new enhancements as well as writing documentation. · Organize workflow situations to meet business need. · Address personnel issues in a timely manner.

· Keying and implementing orders. · Assisted in lead and accounting functions.

Managment Of Information Systems

English Language And Literature, General

Management Information Systems