As a highly motivated professional with a strong track record in social media management and customer service, I possess a unique set of skills that make me an ideal candidate for a range of roles. With one year of experience in social media management and nearly a year in customer service, I have honed my ability to multitask, pay close attention to detail, and think critically to solve problems. I am a quick learner who is always looking to expand my knowledge and take on new challenges. Whether it's meeting and exceeding customer expectations or delivering high-quality work on tight deadlines, I am committed to achieving success and driving results.Hope to work with you soon.
M.S.N. Consulting Services, Llc
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Executive Assistant To Chief Executive OfficerM.S.N. Consulting Services, LlcDavao City, Ph
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Customer Service RepresentativeIqor Mar 2022 - Feb 2023Philippines -
Social Media ManagerNot A Company Jan 2021 - Apr 2022PhilippinesAs a Social Media Manager in my previous role, my primary responsibility was to oversee the social media account of my client. This included creating and curating content that resonated with our audience, which required a keen understanding of our target market and their preferences.I was also responsible for editing photos and videos to make them visually appealing and engaging for our followers. Additionally, I was in charge of gathering and updating customer data, including payment information, shipments, and labeling paid items.To maintain engagement on our social media platforms, I made sure to promptly reply to inbox messages and comments, as well as keeping track of our likes and shares. Overall, my role as a Social Media Manager required a combination of creative, technical, and organizational skills to effectively manage our social media presence and engage with our customers
Frequently Asked Questions about Joyce Mae Serrano
What company does Joyce Mae Serrano work for?
Joyce Mae Serrano works for M.s.n. Consulting Services, Llc
What is Joyce Mae Serrano's role at the current company?
Joyce Mae Serrano's current role is Executive Assistant to Chief Executive Officer.
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