Joyce Mah, Cip Email & Phone Number

• Selling Auto and Property Products in accordance with the Company’s underwriting guidelines and meeting sales targets
• Promoting features and benefits as part of ongoing portfolio reviews and providing personalized trusted advice
• Responding to client inquiries and making changes to policies
• Promoting client loyalty through attention to detail and relationship building during quoting, policy renewals and updates
• Providing front line underwriting of risks for quoting, sales, policy changes and renewal
• Able to handle complex client request and escalation calls

Toronto, Canada

• Job duties include using Microsoft Word to prepare documents for menu items, weekly promotions and content for social media posts
• Using data from Digiact POS systems to create charts and tables to show company expenses, sales, and bookkeeping on Microsoft Excel.
• Designed and implemented a system to record and document everyday company operations using Microsoft Word and Excel to create charts and files resulting in a 5% savings of daily hourly wages
• Provides frontline customer service by phone and in-person for customer inquiries pertaining to rate, payments and bookings in a fast paced environment and often dealing with multiple customers at once
• Mitigate customer complaints or issues over the phone and in person
• Preparation, filing and duplication of company reports and documentations (i.e. contracts and company expenses)

Toronto, Canada Area

• Create floor plan and delegate staff to specified sections on weekly basis
• Coach and motivate staff during high volume weekends
• Support and troubleshoot issues that may arise to prevent over capacity including disgruntled customers that are unable to enter facility due to over capacity.
• Support staff and resolve any issues or complaints from customers
• Assist manager in creating weekly work schedule
• Train and coach new hires

• Section Leader, delegate customer seating for area and conflict resolution
• Promote new menu items and specials to customers
• Execute entry of food and drink orders using the POS system
• Serve alcohol in accordance to the Alcohol and Gaming Commission of Ontario (AGCO)
• Multi-task as bartender, prepare drinks for servers and bar area when bartender is unavailable
• Issuing bills to customers and helping them cash out

• Develop professional relationships with new and long term members
• Data entry on Jonas restaurant management software
• Follow informal dining etiquette
• Multi-task as bartender, prepare drinks for servers and bar area while also serving food to members seated in sports lounge
• Answer phone, handle inquiries, take reservations and transfer calls to other departments as part of bartenders duties
• Close bar (including cleaning all glasses, beer taps, espresso machine, wiping down bar area, restock bottle drinks and turning off keg couplers)

• Increased daily revenue by over 20% and was promoted to Assistant Manager within one year
• Managed day-to-day operations including opening/closing
• Supplier sourcing and recommendations for various products
• Created and prepared purchase orders weekly
• Ensured purchase orders were within monthly budget
• Follow up to ensure purchases orders were received and executed

• Escorted customers to their tables and verified customers' age for purchasing alcoholic beverages
• Checked on customers to ensure that they were enjoying their meals and took initiative to correct any problems
• Explained various menu items, ingredients details, cooking methods, and informed customers of daily specials
• Prepared drinks for guests when bartender was unavailable.
• Proactively removed dishes and glasses from tables and took them into kitchen for cleaning
• Stocked service areas with supplies such as coffee, food, tableware, and linens

Ontario, Canada

• Developed the menu, trained new and existing employees to prepare various beverages
• Enhanced customer experience by offering product samples and providing prompt assistance
• Ensured proper portion control with all ingredients
• Handled all cash transactions according to J.J Juice cash handling policies
• Managed and restocked supplies inventory monthly based on usage and successfully prevented any shortages

Cip And Acip

Hospitality Management - Hotel And Restaurant, Hospitality Management

Certificate, Special Effects Make-Up Artistry

Graduated with Honors