- Responsible for implementing projects with the customer requirements ensuring that the solution is delivered and operational- Create training content and deliver training to the customers end-users- Responsible for monitor the projects' deliveries, according to the defined scope, Pricefy subscription and requirements- Support customer testing activities- Communicate about the Software and the Project status to internal and external stakeholders- Responsible for controlling deadlines, projects’ schedules and assigned teams for each project, ensuring that milestones are achieved- Monitor the integration process, between Pricefy Saas and the ERP, with both IT teams (client's and Pricefy's)- Contributed with ideas and solutions for the processes of the Project area creation

- Manage a portfolio of assigned Pricefy customers to deliver consistent value across the entire lifecycle- Responsible for conducting strategic conference calls with different profiles in the retail industry- Delivered basic and advanced training sessions- Resolve customer issues, alone and through collaboration with other Pricefy teams- Monitoring closely the client's health score and solving their problems proactively- Responsible for the onboarding of new customers, including international clients- Development of layouts using HTML/CSS;

The cultural exchange program provided me with a personal and professional growth where I could improve English, learn the basics of Dutch. I could work flexibility, team work and self knowledge. I also concluded some complementary courses that were part of the program.

- Assist teachers with Child Education in the classroom;- Receive students at the entrance and watch them leaving school;- Speak only in English with teachers and students;- Assist in the report fillings.

The cultural exchange program provided me with a personal and professional growth where I could improve my English. I could work flexibility, team work and self knowledge. I also concluded some complementary courses that were part of the program.

- Commercial support in the implementation of financial products (Cash) to Costumers and Business clients;- Preparation of spreadsheets and reports about clients;- Interaction with support areas (IT and Products), looking for solutions in critical cases.

- Support and maintenance of clientes' checkings account and to the account manager of Santander Bank;- Commercialization of bank's products and services;- Attract new customers;- I was recognized for my outstanding customer service.- Relationship with clients by e-mail and phone;- Applications and withdraw of investments;- Assist in the Internet Banking

- Support and maintenance of clients' checking’s account and to the account manager of Santander Bank;- Commercialization of bank's products and services;- Attract new customers;- On that role I was recognized for my outstanding customer service.