Joyce Carr Schwab Email and Phone Number

* Supporting Federal agency in transformation to agile ways of working using the Scaled Agile Framework (SAFe) as an enterprise coach* Developing training curriculum and leading training for IT department at Federal agency to support transformation* Coaching teams towards new ways of working to achieve goals of making work more visible, holding conversations about priorities and trade-offs with the customer, and assigning staff to the most valuable projects* Coaching and mentoring product owners and executives on adopting new roles in their teams* Facilitating new Community of Practice for Scrum Masters to provide ongoing networking opportunities and continuning education

* Led projects of progressive size and complexity supervising 1-13 IT professionals, including subcontractors, in projects ranging from $161,000 to $18.8 million total contract value (TCV) in three Federal agencies* Established Agile way of working, including facilitating working agreement, delivered Agile Methodology Plan, and developed tailored Agile cadence for each project* Facilitated Sprint ceremonies, coaching team to address challenges, including estimating, planning, and developing roadmaps based on customer priorities* Guided the team in continuous improvement, including meeting customer and corporate quality standards and service level agreements for maintenance issues* Managed people care, including hiring, development, reviews, and corrective action* Forecast annual budget and updated monthly in Project Management Reviews* Developed metrics and JIRA/Azure DevOps Dashboards to maintain transparency, enhance communication, and monitor continuous improvementAgile Coaching Engagement* Developed executive engagement program for government client to gather data and develop plan to present uniform approach to satisfying internal requests, regardless of vendor team.Corporate Agile SME* Lead Agile Community of Practice with quarterly lightning talks, quarterly in-depth discussions, and asynchronous Teams channel communication to encourage organizational learning* Train interns annually on Agile 101 since 2017, including hands-on exercises. * Provided training for 3 project teams and corporate team on Scrum to improve understanding of Agile practices, including user stories and minimum viable products.* Mentor employees with goals of becoming Scrum Masters, exercising influence, and improving business analysis.* Serve as an internal subject matter expert on Agile and Scrum for proposals, including leading capture, solution development, technical writing reviews, basis of estimate for pricing, and staffing plan for roughly 10 proposals

Lead for Homeland Security Information Network (HSIN) Migration Team*Led team in Scrum at scale project conducting enterprise-level migration of SharePoint 2003 content to customized SharePoint 2010 environment. Project recognized as a top 15 projects by GCN magazine in 2013.*Conducted discovery and analysis of client requirements and current environment to assist in developing migration plan.*Facilitated tabletop exercise with senior decision-makers to help client and their vendor support simulate migration to understand dependencies and identify process gaps. *Migrated content from Autonomy, Vignette, and SharePoint 2010 environments into the SharePoint as a Service (SPaaS) tenancy.*Migrated roughly 600 GB of content within unique security restrictions of the SPaaS environment, using only SFTP.Lead for Office of Biometric Identity Management (OBIM) Migration Project*Analyzed client requirements and current environment to develop migration plan, including strategy to connect environments. *Developed site architecture for SharePoint 2010 environment to optimize information sharing and discoverability while supporting strict permissions requirements. *Identified a third-party tool to automate tagging of content during and after migration.*Mapped content to custom content types and tagged with metadata during migration.*Migrated almost 1 TB of SharePoint 2003 data from a SharePoint 2003 server farm to a customized SharePoint 2010 implementation hosted in a Federal data center, including migrating over 25,000 users to the new platform with strict identity and permissions requirements.

Supported knowledge management and enterprise 2.0 initiatives for the firm, including (10/2010-9/2011)*Communities Moderator - reviewed and approved Community suggestions, created new Communities, and provided Tier 2/VIP user support for Community issues*Coached Community Managers to foster active Communities with an engaged membership*Updated current Communities model and gardening strategy to support a healthy ecosystemLead, SharePoint Migration Tier 1 Coaching Team (1/2010 – 9/2010)*Coached site owners for 4000+ sites during migration from SharePoint 2003 to MOSS 2007 platform*Managed staffing of Tier 1 support for migration issues*Prepared documentation distributed firmwide to help site owners prepare for migration and adapt sites after migration*Developed process flows to capture migration processes to increase efficiency, understand user impacts, and mitigate risks Knowledge Manager for Strategic Communications (SC) Team (2/2009 - 6/2010)*Managed and optimized the team's SharePoint site*Increased user adoption of the firm’s knowledge management and collaboration tools*Collected and updated intellectual capital (IC) used in proposals, resulting in 400% increase in shared IC posted *Provided training workshops customized to the SC site, including job aids, to support the tasks staff perform most frequently

Communications for Billing System Integration:*Led team developing intranet documentation and online help for the billing and Customer Relationship Management (CRM) systems implemented after the Sprint Nextel merger.*Defined strategy to develop documentation for distinct audiences on multiple information platforms concurrently.*Leveraged partnerships to mitigate pressures of compressed development.Communications for CRM Launch: *Led communications effort supporting launch of CRM software to call centers. *Created document mapping technique to develop documentation plan as software and processes were developed. *Provided feedback regarding system functionality and process gaps. *Worked with the Training department to repurpose content for training materials.Knowledge Management: *Led team developing content for customer call technical troubleshooting tool. *Expanded community of technical Subject Matter Experts (SMEs) by recruiting staff outside Customer Care department.

*Solo technical writer for all documentation and online help materials to support videoconferencing software. *Migrated print documentation and online help to a single source for all content. *Prepared templates for print and online documentation consistent with corporate branding. *Developed corporate style guide.

Technical Writing: *Led technical writing on software development projects for telecommunications customers. *Developed end-user documentation, including scenarios to help users learn the product. *Provided usability feedback on use cases and prototypes of user interfaces to software development team.*Supported user acceptance testing of phased software delivery and documentation. *Developed corporate documentation specifications. Other Duties: *Prepared test cases for new features and maintained regression test cases. *Prepared lifecycle documentation, including requirements traceability matrices and documentation development documents. *Tracked documentation requirements and deliverables in matrices to ensure compliance with contract. *Served as configuration manager for software development.