Joyce R.

Joyce R. Email and Phone Number

Analista Jr. de Melhoria Contínua @ iFood
Jundiaí, SP, BR
Joyce R.'s Location
Jundiaí, São Paulo, Brazil, Brazil
About Joyce R.

For 08 years, I have been focusing on the customer experience and journey, making the experience more humanized, considering the whole scenario to find the root of the problem to be solved, not just the symptom.Currently, in the N2 support department, I am working with humanized support.Providing support to Key Account customers and Reclame Aqui.Assisting with internal questions from the Customer Success team and supporting junior analysts' questions within the support.

Joyce R.'s Current Company Details
iFood

Ifood

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Analista Jr. de Melhoria Contínua
Jundiaí, SP, BR
Website:
ifood.com.br/delivery/sao-paulo-sp/black-burger-santana/9dd455ad-cb30-4fad-842a-c86e0d0cf3c8
Employees:
20
Joyce R. Work Experience Details
  • Ifood
    Analista Jr. De Melhoria Contínua
    Ifood
    Jundiaí, Sp, Br
    View
  • F360
    Analista De Experiência Do Cliente
    F360 May 2024 - Present
    View
  • Conta Simples
    Support Analyst
    Conta Simples Jun 2022 - Nov 2023
    São Paulo, Brasil
    - Customer support in N2 through Zendesk.- Troubleshooting incidents and reporting issues via JIRA.- Assisting Key Account customers, Reclame Aqui, and the Customer Success team.- Providing support in training and addressing questions from junior analysts.
    View
  • Loggi Tecnologia
    Relationship Analyst
    Loggi Tecnologia Aug 2019 - Apr 2021
    São Paulo, Brasil
    - B2C customer support via Zendesk.- Recording reports and incidents via JIRA.- Handling requests from the relationship team via JIRA.- Supporting and developing an internal project aimed at standardizing procedures within the relationship area, the SOP (Standard Operating Procedure).
    View
  • Loggi Tecnologia
    Customer Experience Analyst Jr.
    Loggi Tecnologia Jan 2019 - Jul 2019
    São Paulo, Brasil
    - Telephone support for resolving incidents with B2B customers and delivery personnel.- Opening tickets via JIRA.
    View
  • Ifood
    Customer Experience Analyst
    Ifood May 2016 - May 2018
    Jundiaí, São Paulo
    - Customer support via Zendesk and Service Cloud (Salesforce) for end customers, B2C, and B2B partners.- Assisting with Reclame Aqui customer support.- Supporting internal projects for training new analysts.- Recording reports via JIRA.
    View

Joyce R. Education Details

Frequently Asked Questions about Joyce R.

What company does Joyce R. work for?

Joyce R. works for Ifood

What is Joyce R.'s role at the current company?

Joyce R.'s current role is Analista Jr. de Melhoria Contínua.

What schools did Joyce R. attend?

Joyce R. attended Universidade Anhembi Morumbi, Instituto Politécnico Do Cávado E Do Ave.

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