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Joyce R. Email & Phone Number
Analista Jr. de Melhoria Contínua
at
iFood
LinkedIn matched
✓ Verified July 2026
3 data sources
Profile completeness 86%
Current company
Role
Analista Jr. de Melhoria Contínua
Location
Jundiaí, São Paulo, Brazil
Company size
Who is Joyce R.? Overview
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Quick answer
Joyce R. is listed as Analista Jr. de Melhoria Contínua at iFood, a with 20 employees, based in Jundiaí, São Paulo, Brazil. AeroLeads shows a matched LinkedIn profile for Joyce R..
Joyce R. previously worked as Analista de Experiência do Cliente at F360 and Support Analyst at Conta Simples. Joyce R. holds Curso Superior De Tecnologia (Cst), Análise E Desenvolvimento De Sistemas from Universidade Anhembi Morumbi.
Company email context
Email format at iFood
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iFood
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Profile bio
About Joyce R.
For 08 years, I have been focusing on the customer experience and journey, making the experience more humanized, considering the whole scenario to find the root of the problem to be solved, not just the symptom.Currently, in the N2 support department, I am working with humanized support.Providing support to Key Account customers and Reclame Aqui.Assisting with internal questions from the Customer Success team and supporting junior analysts' questions within the support.
Current workplace
Joyce R.'s current company
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Ifood
Website
Employees
20
AeroLeads page
6 roles
Joyce R. work experience
A career timeline built from the work history available for this profile.
Analista De Experiência Do Cliente
Current
May 2024 - Present
Support Analyst
- Customer support in N2 through Zendesk.- Troubleshooting incidents and reporting issues via JIRA.- Assisting Key Account customers, Reclame Aqui, and the Customer Success team.- Providing support in training and addressing questions from junior analysts.
Jun 2022 - Nov 2023
Relationship Analyst
- B2C customer support via Zendesk.- Recording reports and incidents via JIRA.- Handling requests from the relationship team via JIRA.- Supporting and developing an internal project aimed at standardizing procedures within the relationship area, the SOP (Standard Operating Procedure).
Aug 2019 - Apr 2021
Customer Experience Analyst Jr.
- Telephone support for resolving incidents with B2B customers and delivery personnel.- Opening tickets via JIRA.
Jan 2019 - Jul 2019
Customer Experience Analyst
- Customer support via Zendesk and Service Cloud (Salesforce) for end customers, B2C, and B2B partners.- Assisting with Reclame Aqui customer support.- Supporting internal projects for training new analysts.- Recording reports via JIRA.
May 2016 - May 2018
2 education records
Joyce R. education
Curso Superior De Tecnologia (Cst), Análise E Desenvolvimento De Sistemas
Curso Superior De Tecnologia (Cst), Information Technology
FAQ
Frequently asked questions about Joyce R.
Quick answers generated from the profile data available on this page.
What company does Joyce R. work for?
Joyce R. works for iFood.
What is Joyce R.'s role at iFood?
Joyce R. is listed as Analista Jr. de Melhoria Contínua at iFood.
Where is Joyce R. based?
Joyce R. is based in Jundiaí, São Paulo, Brazil while working with iFood.
What companies has Joyce R. worked for?
Joyce R. has worked for Ifood, F360, Conta Simples, and Loggi Tecnologia.
How can I contact Joyce R.?
You can use AeroLeads to view verified contact signals for Joyce R. at iFood, including work email, phone, and LinkedIn data when available.
What schools did Joyce R. attend?
Joyce R. holds Curso Superior De Tecnologia (Cst), Análise E Desenvolvimento De Sistemas from Universidade Anhembi Morumbi.
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