Joyce Roach Email and Phone Number

• Worked for President, owner, Office Manager and 2 Project Managers.• QuickBooks – Assist Accountant with general QuickBooks, i.e., pay bills, create invoices, payroll entries, notes.• Created Office Procedure Manual.• Notarized all Company legal documents.• Assembled and maintained marketing folders.• Scheduled, set up meetings, took and transcribed notes.• Banking – Confidential access to all Company bank accounts, which included making wire transfers, ach transfers and deposits.• Booked flights and hotels for staff, and researched residence housing, if applicable.• Ran company errands, including driving to and from Miami to pick up Security bonds.• Created yearly filing set-up for each upcoming year.• Managed operations in satellite offices in Texas and Georgia; calls, warranty, leads, payroll, etc.• Managed President’s emails, as well as my own.• General - Filed, faxed, typed letters, memos, reports, sorted/distributed mail, handled calls, opened and distributed mail, handled fed-ex account, ordered and oversaw office supplies, scheduled appointments.

• Worked for Area Manager, Network Manager, 10 Managers and their tech crews.• Comprised daily report for daily conference call regarding emergencies attendance records for next day.• Evaluated months of at&t employee telephone bills for employee over-usage to create a spreadsheet to Area Manager with requested information.• Prepared packets for weekly, monthly or upon request meetings.• Used various at&t programs to order office supplies, cell phone requests, at&t door hangers and information cards, keys, and Jennifer Lunsford tags (requested for County and State jobs).• Corresponded with other Office Assistants, Managers from other at&t employees through Outlook emails for job requests.• Created a spreadsheet, at my discretion, for the Area Manager with Birthday and Anniversary dates of all employees. I made one spreadsheet with 12 tabs (Jan thru Dec) with the employee’s name, address, and birthday and anniversary dates. Once the spreadsheet was created, I created labels for each employee up to 6 months, and prepared the cards for delivery.• General - Filed, faxed, typed letters, memos, reports, sorted/distributed mail, handled calls, scheduled appointments.

Note: Company is currently closed.• Worked for Operations Manager.• Insurance - Processed Health, Life, and Dental Insurance for administrative as well as field employees.• Processed Cobra Administration for terminated employees.• Processed Workers Compensation claims.• Human Resources - Processed new/terminated employee files, and entered payroll, using CompuPay, processed, maintained and updated personnel files.• Assisted Payroll Clerk with weekly payroll changes.• Created various spreadsheets to track billing, and employee eligibility insurance lists.• Worked with Insurance Representations from various insurance companies, and also acted as Benefit Administrator.

Note: Company is currently closed.• Human Resources - Prepared payroll, created, processed, maintained and updated personnel files.• United Diversified Enterprises (Property Management & Electrical) - Bookkeeping , Accounts payable/accounts receivable, attended Condo Meetings and transcribed notes, maintained cash drawers and tracked reports, searched and hired maintenance crew/s for Condo maintenance, i.e., landscaping, roof repairs, pool maintenance, Permits/Notice to Owners/Release of Liens, prepared Electrical Permits to various cities, processed Notice to Owners, prepared/tracked Release of Liens.• Receptionist - Handled calls, greeted clients/employees, scheduled appointments.• Security Division - Assisted in employment, processed state forms, problem solving via phone, worked closely with Security Supervisor/Manager.• Insurance - Maintained Certificates of Insurance, Administrator for Health Insurance.• Permits/Notice to Owners/Release of Liens - Prepared Electrical Permits to various cities, processed Notice to Owners, prepared/tracked Release of Liens.• General - Filed, faxed, typed letters, memos, reports, ordered office supplies, sorted/distributed mail.

• Worked for Director of Public Works, City Engineer, Assistant City Engineer and 4 Engineering Inspectors.• Permits – Processed off-site Engineering permits.• Worked with Contractors regarding City license and insurance requirements.• Worked with City residents with questions regarding questions/problems with water/sewer problems or permit problems, i.e., replacement of their driveways.• Worked with Assistant City Engineer with FEMA requirements.• Tracking System - Payroll, delegated purchase orders, electronic requisitions, procurement purchasing in AS400/THE system.• City Commission - Prepared documentation for City Commission Meetings.• General - Filed, faxed, typed letters, memos, reports, ordered office supplies, sorted/distributed mail.• Receptionist - Handled calls, greeted clients/employees, scheduled appointments.Special Projects Reorganized the filing system for Public Works Administration and Engineering. Worked with City Engineer on a project essential to the Revitalization of Corporate Park. Wrote and helped initiate customer surveys for internal and external customers. Created procedure manuals outlining and instructing job responsibilities for new personnel. Thanksgiving Food Drive - Involved in food drive for City residents for five years. Our Town - City event I participated in voluntarily evenings and week-ends.