Managed the West Coast territory, guiding and directing company goals, providing coaching, training, development opportunities, and performance management. Assisted with creating team and individual team member goals and performance appraisals. Acted as a Manager and participated in handling the day-to-day operations when warranted. Developed and implemented new workflow processes for correspondent locations across the nation in under three months, resulting in savings totaling more than $1 Million annually. Created, tested, piloted, maintained, and updated a Centralized Reconciliation Verification workflow for 36 locations resulting in a significant reduction in potential monetary liability for the Service of Process Department.Created and launched the new department SharePoint Resource site for over 300 employees worldwide. Assessed the needs, while balancing the demands, and maintaining proactive communication with stakeholders in order to deliver a successful project. Identified venue and created useful tools for communications between management team and team members. Resulting in the creation of several departmental newsletters, as well as various day-to-day and special team and project updates, sent to over 300 employees delivering key initiatives and strategies. Evaluated and developed written requirements for key system updates that altered workflow. Successfully created and implemented a pilot, which lead to the on boarding of 36 locations in under one month. Resulted in a streamlined workflow, with greater transparency into daily volume and backlog, allowing management to make workflow adjustments quickly and established the foundation for the automated workflow enhancement launched in 2014.Lead, staffed, and supported a special help team for six years bridging gaps over three departments, resulting in the creation of the Top 3 error spreadsheet, updated essential service practices and addressed complex workflow problems.

Trained and developed Corporate Operation Specialists. Worked closely and cooperatively with our internal and external customers, state agencies, and all organizational departments. Demonstrating a strong customer mindset, while maintaining the highest level of customer service, communication, and performance. Identified and implemented procedures to increase productivity, reduce cost, and improve customer service. Restructured, developed, and trained poor performing teams across the country resulting in greater productivity and quality. Developed the lowest performing team in Sacramento, California into one of the top performing teams with a steady 20% production increase annually. Created the electronic workflow for the Denver office resulting in additional implementation at other company locations that started to offer electronic options. Key components of the electronic workflow required high quality standards with 100% quality rate. Maintained and updated workflow as technology evolved for ten years.

Worked with both internal and external customers, demonstrating an expert level of knowledge for state agencies, legal processes, and all organizational departments. Team-orientated, able to multitask, problem solve, respond to inquiries independently, and provide solutions to increase team and staff efficiencies. Developed foundation for electronic workflow in conjunction with statute changes from the Colorado Secretary of State, resulting in minimal errors and a sound structural model for other locations across the country. Focused on quality and improving the customer experience by creating, implementing, and updating first review of work prior to filings submission. Resulted in improved quality and a stronger deliverable product for the end customer.

Assisted with financial tasks performing a variety of accounting duties to compile, prepare, and review funds paid to the Colorado Secretary of State on a daily basis for various business transactions and functions. Compiled and sorted documents, such as invoices and checks, substantiating business transactions.Verified details of business transactions, such as funds received and disbursed, and reconciled accounts. Trained staff members in the data entry of State filings, pertaining to corporations, elections, and notary divisions.Processed vouchers, invoices, checks, account statements, reports, and other records necessary for the daily operations of the accounting department.