Technology Support Specialist
Current♦ On-site desktop and technical support for Chicago Office♦ Coordinates office technology e.g., identifies equipment needs, installs, vendor contact♦ IT Site Representative for outside contract personnel♦ Provides technical support and training to end-users to include new hire IT orientation♦ Improved stability and performance of systems by upgrading desktops from XP to Windows 7♦ Migrated Chicago Office over to Citrix - thin client environment in 2015♦ Setup and provides support for conference room meetings and training room♦ Member of corporate Service Desk queue♦ Performs administration functions in Active Directory and 40+ business systems♦ Utilizes problem tracking software to effectively measure, track, document resolve.♦ Assists corporate network engineers with on-site network equipment installs/issues/upgrades♦ Supports remote users with VPN access/issues, Citrix, softphone♦ Manages and tracks hardware lease/MAC activities♦ Utilizes deployment server for software installs, updates/patches ♦ Supports printing solutions and peripherals, e.g., local/network printers, scanners/copiers, fax ♦ Ensures anti-virus software compliance on all workstations♦ Assists in troubleshooting mobile devices, for functionality/connectivity issues
