Customer Service Representative
Current- As a customer service representative for Zalando, my role involves various tasks to ensure a seamless and satisfactory experience for customers. Here's a detailed breakdown:
- Interacting with customers via email: I communicate with customers through email to address their inquiries, concerns, and requests. This includes responding to questions about products, orders, returns, and any issues.
- Processing refunds: When customers request a refund, I verify their purchase details, return status, and payment method. I then initiate the refund process in our system, ensuring that the amount is credited back to.
- Advising customers on returns and refunds: I guide customers on how to return items, explain the returns policy, and help them understand the process of refund eligibility.
- Contacting logistics partners (e.g., DHL, PostNL, Hermes) when tracking customer orders: When customers inquire about the status of their deliveries or if their order is delayed, I track the package using the relevant.
- Sending important documents to customers (e.g., invoices and return labels): I assist customers by sending relevant documents such as invoices, return labels, or any other necessary paperwork.
Sep 2024 - Present
