Joyce Schlueter Email and Phone Number
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Joyce Schlueter | joyceschlueter@comcast.net | joycechlueter@gmail.com| 303-955-6863Presenting, a Project/Program Management and Client Management professional who enjoys the possibilities. Striving to be a Inclusive Leader.The ideal job is one in which I will have a broad scope of responsibilities that will enable me to continue to learn about the industry and enhance my skills and most important...help my company be successful and profitable.A certificate in Project Management from University College at The University of Denver, I have a strong Project Management background using the Waterfall Project Methodology. Experience in Agile/Scrum Methodology.• Strong leadership and communications skills; excellent relations with co workers and management. Decisive, clear thinker, creative and energetic problem solver.•Top-notch Project Manager with more than 18 years IT Project & Resource Management experience using Waterfall methodology. Successfully managed Production Go-Live activities; Disaster Recovery and BCP.•Experienced managing multiple priorities has been demonstrated that Team Building, Customer Service and Relationship Management a major strength. Organizational skills and ability to remain flexible is a valuable asset.-Technical Summary:DASD; DNS; Content Switch; Windows: Solaris; SQL; Telecom; WAN; LAN; Oracle; AIX; CICS; UNIX; DB2,Command Center; Storage; Network; Information security; VMware; Organizational Change. Technology refresh or upgrades were integrated as the opportunity presented during the consolidation. SharePoint, Clarity, TFS, MS Project, MS Office suite (Excel, PowerPoint, Word), Active Directory, Avaya ACD, IVR, PBX, Business Advocate; Witness Reporting Software;
Kaiser Permanente-Denver, Co
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Sr. Project Manager – Sole Carrier And Choice ProductsKaiser Permanente-Denver, CoAurora, Co, Us
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Sr. Project Manager – Sole Carrier & Choice ProductsKaiser Permanente-Denver, Co Apr 2020 - PresentDenver1. Lead large and/or complex work streams with significant program impact.2. Effectively deploy and organize resources, developing timetables and targets and checking progress against them. Coordination of key stakeholders, project team member, and executive sponsors.3. Create a clear, logical and realistic plan of activities which streamlines the program process.4. Anticipate and identify complex engagement issues, monitor the program and realistically measure the risk factors.5. Identify barriers to change and accept and manage ambiguity/complexity in program, and effectively guide teams in dealing with change barriers and program constraints
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Project ManagerChildrens Hospital Of Colorado Jun 2018 - Present -
Associate Operations Manager/TpmCognizant Technology Solutions Jun 2019 - Apr 2020• Planning and co-ordination of end to end infrastructure project activities. o Client implementation o Swing upgrade o In place upgrade o Capacity enhancement• Initiating build request and tracking completion of environment build.• Initiating scanning and remediation activities to meet security compliance• Working with Infrastructure team for Network firewall, VIP, DNS set up.• Planning and execution of Mock Go-live and cutover Go-live activities.• Ensures an accurate servers and applications environment portfolio is created/updated.
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Epmo Project ManagerChildren'S Hospital Colorado Jun 2018 - Apr 2020Aurora, Colorado• IT PM for Construction projects; Potomac MOB (community focused ambulatory facility & Gary Pavilion Remodel (to create swing space). Working with Program Design and Construction too gather IT requirements, working with low voltage, and other construction related vendors to deliver IDF, printers, telecom, AudioVisual. Desktop and miscellaneous peripherals. Working with the various impacted departments to meet their IT needs in the new location, including inventory of their current assets and transition preparation.• Manage projects risk, issues, constraints to mitigate and/or resolve. • Uptown Sleep Center Expansion – To convert 8 beds to sleep center. IT Project Manager for Network infrastructure; Telecommunications; desktop hardware, ceiling cameras, monitoring workstations. Working with the IT subject Matter experts; Key users & outside vendors, Architects, electricians& cabling.• OmniCell server upgrade: Coordinate testing and production implementation of the upgrade of the Omnicell software v20.5 to v23. -
It Project Manager IiiFrontier Airlines Apr 2017 - Jun 2018Greater Denver Area• IPADS to Maintainance project – IT Project Manager, working to acquire and deploy IPAD’s to the Maintenance crew’s, to minimize maintenance downtime. Working with the Maintenance leadership and consultation with the FAA. • PM with Vendor Partner Data Center Migration. Key contact for internal and external risk and issues, Test/Train and Production environments integral to the Airline Reservations system. 3rd party connectivity, work with Frontier and 3rd party Infosec contacts for resolution of issues.Working with network, systems engineering and Infosec teams for connectivity issues.• IT infrastructure projects identify risk, issues, constraints to mitigate and/or resolve. • Maintain high availability to pitch in for “All hands on deck” events both airline and project related. Flexibilty to accommodate the needs of the airline and any impacts to projects.• Create,coordinate and maintain test and implementation plans.• IT Project Manager for Headquarters/Building relocation. Working with outside vendors including Architects, Security, Electrical, Cable, Audio Visual digital solutions, Moving and Storage. Network, Telecom. Coordinate Asset assessment for use or reuse, desktop setup .• Finance 3rd party applications development, Records to Report & Fixed Assets.• Data Center Zerto Systems Migration, CISCO Fiber switches; Dell/EMC storage Array; DB/applications Pre-Prod testing and Production failover testing.• Following standard Project Management best practices develop integrated project plans.• Track and report project status to various stakeholders• Monitor and reports upon overall project performance against baseline.• Assist with hiring by participating in interviews and recommendations for TBA & PM positions.• Mentored PMO intern. Project processes and engagement.
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Program Project ManagerWestern Union Via Apex Systems Consulting Aug 2016 - Jan 2017Englewood, Co• Support IT PMO and various business groups to implement a corporate transformation initiative by being the liason with IT for the Payments Implementations team for Data Center Migration• Identify and resolve appropriate firewall rules implementation and web protection policies are followed and coordinate resolution if issues with client connectivity• Migration of Payment billers for CPay, Quick Pay, Quick Collect & Prepaid; coordinate testing.• IT Sterling inbound/outbound; Proxy connections, NDM; TANDEM.VPN• Support the Cash Implementations Project Team as needed.for Billers technology adds, changes and deletes.o Managing the New Client Project Request (NPR) process o Requirements Gathering - interacting with client technical and non-technical resources to identify and document requirements and specifications, create and deliver project plan. o Project documentation (i.e. Statement of Work, Fastrack, Work Order etc.)o Coordinate with internal project teams (i.e. Development, QA, etc) and act as central point of communication to and between sales, support, operations, internal/external technical resources and client. o Manage timelines and deliverableso Overall support for the duration of the projecto Complete database set up o Coordinate testing of the product or services requested by client. o Schedule and coordinate with client and IT for production deploymento Post production support for the first two weeks post deploymento Assists Sales in pre-implementation calls with clients when necessary. o Attend vertical team meetings.o Production issue back up and assistanceo Owning activities, issues, or tasks outside project scope when necessary
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Senior It Project Manager / ConsultantCharles Schwab Thru Netpolarity Oct 2014 - Aug 2016Lonetree, ColoradoManage and document project plans, budgets and schedules. Identify and document the roles, tasks,and responsibilities of the team. Execute project to satisfy requirements for PAV, KYC and AML requirements. Define and execute project communication plans,produce reporting on progress of project objectives, including all projects within project. Participate on Project Level Governance team of each project within project. Ensures adherence to standard project management framework for the project. Manages project resource allocation across project. Manage projects using Waterfall, Rational Unified Process Methodology and Agile/Scrum.• Interact with external vendors when required to facilitate requirements gathering and implementation planning (Ernst & Young, SIFMA, NICE, FIS).• The projects used several project methodologies & tools, Agile, Waterfall and RUP, Clairty, TFS, JIRA, SharePoint. -
It Project Manager - ConsultantFrontier Airlines Via Robert Half Technologies Aug 2014 - Oct 2014Greater Denver AreaTechnical Project Management of the tasks as part of Frontier Airlines separation from Republic Airlines. Coordination of various work-streams for Network, Telecom, Active Director and Service Operations.
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It Project ManagerTransfirst, Llc Oct 2013 - Jun 2014Broomfield, CoManages and develops project plans and business requirements while consulting on required tasks, quality parameters and defined time lines. Maintains day to day status reports while validating project deliverable's and time lines. Organizes project solutions necessary to manage and track projects. Maintains project plans specifying goals, strategy, scheduling, risks and allotment of resources during all phases of projects.
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Project ManagerFirst Data Corporation Jul 1986 - May 2013 Business Case preparation of large, complex $2 --> 20MM level projects. Project Initiation, creation of scope, risk and resource analysis & forecasting. Program Administration. Project Planning, coordination of requirements, risks & mitigations, time tracking and budget management using Waterfall Methodology. Project Execution, direction of personnel and project tasks. Build and maintain Project Control, management of project schedules budget and quality Created Project Management Process improvements documentation Acted as both Program and Project Manager on several large initiatives. Business Liaison with 3rd Party vendor/Partner Some Recent Project Successes: o Key member of the First Data Corporation’s Data Center Transformation team responsible for the consolidation of 12 Data Centers to 3, Command Centers from 7 to 2. The Data Center was projected to achieve a cost savings of $41.5 m. Primary Role as the Program Administrator and a Project Manager o Successfully lead Project Manager for the Mainframe portion of the Data Center Consolidation, tasked with moving 19 LPAR’s to the go forward Data Centers with teams of up to 50 resources. o Managed contract employee on-boarding and mentoring on both the Program and PMO level., o TSM Conversion to FDC o Mobile Payments Experience with Microsoft Project and Project Server Experience with Clarity System; SharePoint -
Board Member & SecretaryJames P Beckwourth Outdoor Education Center 2004 - 2009Responsible for keeping meeting minutes, assist in meeting coordination; assist with resource management; Budget review; Staff goals, , planning and review. Fundraisinng and representation at public events.
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Reservations SalesContinental Airlines Jan 1986 - Sep 1986Responsible for converting calls for flight information to sales. -
Finance/Cashiers OfficeMercy Medical Center, Denver Colorado Nov 1984 - Dec 1985Customer billing, payments,distribution and payment of perscriptions and accounting of various cash income.
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Customer Service ManagerUnited Bank Of Denver/Norwest Bank Aug 1978 - Sep 1984A variety of customer services postions including the Customer Service Team lead for Master Card/Visa Department. When I left United Bank of Denver I was the Manager of the Master Card Visa Customer Service Department with 17 employees reporting to me.I also spent 1.5 years in Human Resources a the Salary Adminstrator for bank officers and above.
Joyce Schlueter Skills
Joyce Schlueter Education Details
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University College At University Of DenverTechnology Management/Project Management Concentration -
University Of Northern Colorado, Greeley, CoRehabilitation & Related Services
Frequently Asked Questions about Joyce Schlueter
What company does Joyce Schlueter work for?
Joyce Schlueter works for Kaiser Permanente-Denver, Co
What is Joyce Schlueter's role at the current company?
Joyce Schlueter's current role is Sr. Project Manager – Sole Carrier and Choice Products.
What is Joyce Schlueter's email address?
Joyce Schlueter's email address is jo****@****ast.net
What is Joyce Schlueter's direct phone number?
Joyce Schlueter's direct phone number is +130396*****
What schools did Joyce Schlueter attend?
Joyce Schlueter attended University College At University Of Denver, University Of Northern Colorado, Greeley, Co.
What are some of Joyce Schlueter's interests?
Joyce Schlueter has interest in Exercise, Home Improvement, Reading, Shooting, Gourmet Cooking, Sports, Women And Youth Education, Home Decoration, Health, Cooking.
What skills is Joyce Schlueter known for?
Joyce Schlueter has skills like Process Improvement, Pmo, Vendor Management, Project Management, Project Portfolio Management, Ms Project, Management, Disaster Recovery, Project Planning, Sdlc, Program Management, Crm.
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