Joyce Shao Email & Phone Number

Amsterdam, NH, NL

Amsterdam, North Holland, Netherlands

Austin, Texas, United States

• Planned, executed, and managed localization projects for Google Assistant functionalities launches.
• Adapted agile methodologies to the team, including sprint planning, daily standups, and retrospectives.
• Managed a team of 10 quality engineers in project and personal career development.
• Prepared various reports to upper management and presented proposals for data aggregation automation efforts to increase efficiency.

Austin, Texas

• Analyzed Google Search data and applied Dutch native-language expertise, improving the quality of Media Search queries for various Google Assistant devices in the Dutch market by 15%.
• Identified automation opportunities to improve workflow efficiencies and reduce manual quality engineer work.Subject Matter Expert (SME) duties:
• Drove project deliverables, prepared launch docs and removed roadblocks for team members.
• Communicated expectations from engineers and stakeholders, provided training and written development guidelines for launch-specific projects.
• Provided on-going tracking and reporting of team's progress and performance.Highlights:Lead the effort to launch improved media features for the Chromecast 4 on Android TV for 15 locales:
• Created guidelines and provided training sessions to the Media Quality team to scale knowledge.

University Of California, Santa Cruz

• Graduate Teaching Assistant
• Business Strategies (ECON136) Fall 2018
• Business Strategies (ECON136) Winter 2019
• Business Strategies (ECON136) Spring 2019
• Facilitate and lead the Business Strategy Game (2019 ed) teams of 80-120 undergraduate students for 3 quarters to develop operational, financial, and global strategic management skills. Helped various teams place in.
• Functioned as a liaison between the professor and students by providing weekly classroom sections and emails that enhanced exam preparedness.

Santa Cruz

• Duties for the Student Business Services (SBS) Office:
• Provided front line assistant to students and staff, including heavy phone call volume.
• Filed and sorted various confidential correspondence and forms for all areas of the SBS unit.
• Assisted students with tuition payments, payment plans, and staff with special projects as needed.
• Managed data entry and projects including auditing data, data cleanup and set up of computers using Microsoft Excel and AIS (MyUCSC).
• Answered questions regarding monthly billing statements; explained the Deferred Payment Plan and Electronic Funds Transfer plan, referred calls to appropriate department or staff member for further assistance.

Santa Cruz

• Global Start: International Student Introduction to UCSC 2017The Global Start program is designed to help 300+ incoming international students get to know each other, learn more about the campus, and ease their.
• Assisted with a successful execution of the Global Start 2017 program.
• Served as a role model to and helped incoming international students to settle in at UCSC.
• Attended meetings and trainings to develop strategies and goals with peer leaders.
• Led community building activities, campus tours and exploration trips.
• Facilitated residence hall move-ins, immigration and visa-check ins, and events.

Disability Resource Center, UCSC

• Promptly attended all lectures and take clear and concise notes for students with disabilities.
• Responded to student requests and Disability Resource Center inquiries within 24 hours.
• Delivered notes within the designated time frame agreed upon by DRC student.
• Maintained the confidentiality of all information related to DRC students.Notes taken for following classes:
• Precalculus (Fall 2014)
• Linear Algebra (Fall 2015)

San Francisco Bay Und Umgebung

• Assisted the Project Manager with Competitive Research, with a specific focus on the online onboarding process. Discovered minor errors in Insightly's onboarding and addressed it to the designated member of the Product.
• Promoted Insightly at the accounting conference Xerocon 2016 with the Marketing team, helped gain 75+ leads while corresponding to questions and inquires from visitors. Designed and ordered one-pagers and chair drops.
• Designed banners and graphics for Facebook advertisements which achieved 100+ conversions in 3 weeks using Adobe Photoshop. Written 4 weekly blog posts for Insightly's blog using Wordpress for the Content Management.

Master Of Science (M.S.), Applied Economics And Finance

Bachelor Of Arts (B.A.), Business Management Economics & Technology Information Management, Highest Honors In Bme.

Activities and Societies: Alpha Phi Omega, Global Leadership & Development, Chinese Student Association

High School, Business/Managerial Economics

Activities and Societies: Comenius Project (2012). Partnership on Health & Science project with Denmark and Slovakia.