Joyce Shao Email & Phone Number

Amsterdam, Nh, Nl

Amsterdam, North Holland, Netherlands

Austin, Texas, United States

• Planned, executed, and managed localization projects for Google Assistant functionalities launches.• Adapted agile methodologies to the team, including sprint planning, daily standups, and retrospectives.• Managed a team of 10 quality engineers in project and personal career development. • Prepared various reports to upper management and presented proposals for data aggregation automation efforts to increase efficiency.

Austin, Texas

• Analyzed Google Search data and applied Dutch native-language expertise, improving the quality of Media Search queries for various Google Assistant devices in the Dutch market by 15%.• Identified automation opportunities to improve workflow efficiencies and reduce manual quality engineer work.Subject Matter Expert (SME) duties:• Drove project deliverables, prepared launch docs and removed roadblocks for team members.• Communicated expectations from engineers and stakeholders, provided training and written development guidelines for launch-specific projects.• Provided on-going tracking and reporting of team's progress and performance.Highlights:Lead the effort to launch improved media features for the Chromecast 4 on Android TV for 15 locales:• Created guidelines and provided training sessions to the Media Quality team to scale knowledge.• Helped debug and resolved Python scripts issues with engineers, prepare launch docs and remove roadblocks for team members to ensure that expectations from stakeholders are met.

University Of California, Santa Cruz

Graduate Teaching Assistant• Business Strategies (ECON136) Fall 2018• Business Strategies (ECON136) Winter 2019• Business Strategies (ECON136) Spring 2019• Facilitate and lead the Business Strategy Game (2019 ed) teams of 80-120 undergraduate students for 3 quarters to develop operational, financial, and global strategic management skills. Helped various teams place in the Global Top 100 rankings for excellent performance.• Functioned as a liaison between the professor and students by providing weekly classroom sections and emails that enhanced exam preparedness.• Administrated and corrected course assignments and tests based on devised rubrics in timely manner.

Santa Cruz

Duties for the Student Business Services (SBS) Office:• Provided front line assistant to students and staff, including heavy phone call volume.• Filed and sorted various confidential correspondence and forms for all areas of the SBS unit.• Assisted students with tuition payments, payment plans, and staff with special projects as needed.• Managed data entry and projects including auditing data, data cleanup and set up of computers using Microsoft Excel and AIS (MyUCSC).• Answered questions regarding monthly billing statements; explained the Deferred Payment Plan and Electronic Funds Transfer plan, referred calls to appropriate department or staff member for further assistance.

Santa Cruz

Global Start: International Student Introduction to UCSC 2017The Global Start program is designed to help 300+ incoming international students get to know each other, learn more about the campus, and ease their transition to UCSC. The Global Leaders plan and facilitate the variety of trips around the Bay Area and Santa Cruz, as well as activities on-campus to introduce the students to the University’s unique location, culture, community, and identity.• Assisted with a successful execution of the Global Start 2017 program. • Served as a role model to and helped incoming international students to settle in at UCSC.• Attended meetings and trainings to develop strategies and goals with peer leaders.• Led community building activities, campus tours and exploration trips.• Facilitated residence hall move-ins, immigration and visa-check ins, and events.• Provided professional answers and advice on campus resources and the orientation program.

Disability Resource Center, Ucsc

• Promptly attended all lectures and take clear and concise notes for students with disabilities.• Responded to student requests and Disability Resource Center inquiries within 24 hours.• Delivered notes within the designated time frame agreed upon by DRC student.• Maintained the confidentiality of all information related to DRC students.Notes taken for following classes: • Precalculus (Fall 2014)• Linear Algebra (Fall 2015)• Intermediate Microeconomics (Winter 2016)• Starting a New Technology Company (Spring 2016)• Econometrics (Winter 2017)• Vector Calculus I (Spring 2017)• Management of Technology I & II (Fall 2017 & Winter 2018)

San Francisco Bay Und Umgebung

• Assisted the Project Manager with Competitive Research, with a specific focus on the online onboarding process. Discovered minor errors in Insightly's onboarding and addressed it to the designated member of the Product Management team. • Promoted Insightly at the accounting conference Xerocon 2016 with the Marketing team, helped gain 75+ leads while corresponding to questions and inquires from visitors. Designed and ordered one-pagers and chair drops, and created questions for the Twitter Q&A session with entrepreneur Ramon Ray.• Designed banners and graphics for Facebook advertisements which achieved 100+ conversions in 3 weeks using Adobe Photoshop. Written 4 weekly blog posts for Insightly's blog using Wordpress for the Content Management team, and created content for 20 organic landing page campaigns using Captora.

Master Of Science (M.S.), Applied Economics And Finance

Bachelor Of Arts (B.A.), Business Management Economics & Technology Information Management, Highest Honors In Bme.

Activities and Societies: Alpha Phi Omega, Global Leadership & Development, Chinese Student Association

High School, Business/Managerial Economics

Activities and Societies: Comenius Project (2012). Partnership on Health & Science project with Denmark and Slovakia.