I provide transportation to individuals that use a wheelchair or are senior citizens that require assistance to appointments. This involves safely securing a wheelchair for transportation inside a mini van, or a bus. I follow a manifest route to ensure that each client is picked up and taken to their appointments on time. In addition, I help the manager schedule riders for pick up and also dispatch ride info to drivers through out the day when needed.Created a list of riders… Show more I provide transportation to individuals that use a wheelchair or are senior citizens that require assistance to appointments. This involves safely securing a wheelchair for transportation inside a mini van, or a bus. I follow a manifest route to ensure that each client is picked up and taken to their appointments on time. In addition, I help the manager schedule riders for pick up and also dispatch ride info to drivers through out the day when needed.Created a list of riders that required special assistance when being transported. This elimanted past errors that had occured. Show less

Customer service representative at shopping center customer service desk.Offered excellent customer service by greeting guests, providing services and answering questions in person and while using a multi-line phone system. Determined priority of requests while maintaining a professional level of organization. Handled a high volume of customers during peaks hour with minimal assistance. Regularly multi-tasked independently in a high traffic retail work… Show more Customer service representative at shopping center customer service desk.Offered excellent customer service by greeting guests, providing services and answering questions in person and while using a multi-line phone system. Determined priority of requests while maintaining a professional level of organization. Handled a high volume of customers during peaks hour with minimal assistance. Regularly multi-tasked independently in a high traffic retail work environment Created a staff resource guide with answers to common questions. This established an improved level of service, increased consistency of service level provided, and was used to train new staff. Established excellent long-term relationships with customers and motivated co-workers to improve their level of service.Computer use selling gift cards using the UltraPos software program. Explained key points of use and resolved any related problems. Processed cash, check and credit card payments while following all company policies and procedures. Completed all necessary reports at the end of business day using Excel and Word programs. Developed multiple spreadsheets for reporting sales. This eliminated recurring errors; decreased time spent completing reports and reduced new staff training time by 50%.Processed daily bank deposits and reported all returned checks to the District Attorney’s Office for recovery of funds. Assisted manager with the hiring and training of staff, creating staff schedules, weekly product inventory reports and serving as supervisor in his absence.Worked with mall mangement office staff on a variety of marketing promotions and customer intercept surveys. Show less

Sold tickets to customers for large format films (IMAX) using the Intelli Menu POS software. Answered customer questions regarding large-format films and technology. Prepared and sold theater concessions. Created a weekly inventory report to track concessions inventory.· Assisted in marketing efforts to promote the Big Picture experience. Worked at booth at the Appleton Farmer’s Market and visited businesses in person to promote weekly films and theater… Show more Sold tickets to customers for large format films (IMAX) using the Intelli Menu POS software. Answered customer questions regarding large-format films and technology. Prepared and sold theater concessions. Created a weekly inventory report to track concessions inventory.· Assisted in marketing efforts to promote the Big Picture experience. Worked at booth at the Appleton Farmer’s Market and visited businesses in person to promote weekly films and theater experience. Show less