Provide leadership and direction for the Manufacturing Extension Partnership (MEP) Program and manage day-to-day operational support. Work collaboratively with the MEP Program Director and the Fiscal Team to manage the financial administration of program funds and ensure that contractual compliance against program requirements are met. Act as a liaison with Regional Industry Managers, International Trade Team, and the NC State IES to promote the program and recruit North Carolina manufacturers to participate. Monitor and track all program activities and deliverables and provide customer service to clients participating or interested in the program.

• Management of division budget and program expenditures for travel, accounts payable and grants• Monitor and adjust budget; assure budget revisions are processed and submitted to division business office• Liaison with the Budget Office and NC Arts Council• Oversee accuracy and time of grant payments; knowledge and training in NC Accounting System (NCAS)• Implemented a process to weekly monitor agency expenditures and ensure spending remains within the budgeted line items; analysis of weekly budget reports distributed by the Department of Natural and Cultural Resources• Prepare annual Final Descriptive Report submitted to National Endowment for the Art for grant funding• Supervise Grants Administrator and administer work performance plan as required.

• Validate support documentation for Rural Division grant award pay requests.• Follow-up with grantees to complete review items and submit completed requests for approval and payment.• Create and maintain spreadsheets of grantee funds that have been de-obligated; daily updates made available for management review• Process Cash Disbursement Forms for Grant Payments; run NCAS general ledger reports and post processed payments in Rural Division database.

• Validate support documentation for grantee pay requests.• Follow-up with grantees to complete review items and submit completed requests for approval and payment.• Process 60-75 grant payment requests monthly.• Prepare monthly reconciliation of the Gifts database grants with the individual Encumbrance Reports and the Excel Spreadsheets for various grant programs.• Create and maintain spreadsheets of grantee funds that have been de-obligated; daily updates made available for management review.• Compile financial reports pertaining to unappropriated grantee contract balances. • Contribute to team in back-up accounts payable function (receive invoices, check for accuracies, approvals, code, key-in, cut checks, mail, etc).• Established procedure to manage incoming grantee pay requests and ensure contract turnaround time maintained.• Compile and deliver grantee training session lecture/presentation instructions to help expedite financial requests.• Promoted from Accounting Assistant to Accountant 4/2012

• Trained two new employee trainees on accounting principles and company procedures.• Generated financial statements and facilitated monthly account closing using Peachtree Accounting.• Processed accounts payable for 20 employees and processed payroll through external payroll service.• Recorded routine transactions; reconciled bank accounts; reviewed employee credit card transactions.• Collaborated with the external CPA on the annual audit; proficiency and knowledge of P&L’s including budgeting, forecasting and financial analysis.

As your online business partner, an ongoing administrative package of support is provided consisting of any number and kind of activities (negotiated and established through consultation and support planning with clients) is delivered on a contractual basis. Headquartered in the Research Triangle Park region of North Carolina, Joyce's clients include for profit service companies and non-profit organizations. Consulting services provided include business financial operations, fundamental accounting principles, terminology and methodology, organizational process and procedures, internal audit and website development.

• Developed narrative and created process diagrams departmental operational and procedural manual.• Designed and performed audit tests, examined records, observed operations, conducted client interviews and compiled audit work papers.• Joined team of five auditors and completed a Sarbanes Oxley audit onsite of Latin America warranty operations in Buenos Aries, Argentina within four weeks.• Reported internal control issues to management and implemented comprehensive recommendations to mitigate associated risks.• Identified internal control issues and recommended process improvement procedures to management teams. • Hosted conference calls with external auditors and divisions identified in audit recommendations. Tracked open items with assigned process owners until completion validated.

• Matrix management for assigned product development teams to ensure quality standards met or exceeded. • Created strong business partnering relationships with multi-functional teams worldwide. • Contributed to program management of product warranty and end of service cycle management reviews to ensure support availability through end of service period. • Created and presented analysis of warranty forecasting, management reporting and performance assessment.

• Matrix management for assigned product development teams to ensure quality standards met or exceeded.• Created and presented bi-weekly management presentations reviewing new product announcement for all service geographies and help centers; also presented during weekly launch readiness conference calls. • Contributed to cross-functional analyses between marketing and finance managers• Served as focal point in Service Support providing management with assessment of product warranty effectiveness.

Lead Product Support Specialist (1997 – 2000)• Guided and provided in-depth technical leadership to Level 1 Server Product Support Specialists; provided marketing and administrative policy advice.• Identified and addressed problem escalations and managed the customer relationship through development of satisfactory customer support plans; maintained and exceed customer satisfaction goal of 95%.• Presented technical continuing education lecture presentations to Server Team management team.Level 1 Product Support Specialist (1995 –1997)• Facilitated telephone desktop and laptop hardware and software technical support.

• Processed accounts payable, generated company checks for payable accounts, filing, invoice distribution for project manager approval, processed employee expense account reimbursements.