Joyce Summerall Email & Phone Number

Riverview, Fl, Us

Carmel, Indiana, United States

Provides superior customer service with one call solution.Meets and exceeds metrics for quality of at least 95%.Meets and exceeds incoming call metrics. Ensures privacy of consumers nonpublic information when interacting with third parties. Updates system of record with borrowers’ proof of insurance on mortgage and auto loans.Initiate 3rd party calls to insurance agents and carriers to obtain required proof of insurance to prevent or cancel lender placed insurance.

Philadelphia, Pennsylvania, United States

Responsible for managing a pipeline of 30-40 loan applications. Responsible for reviewing loan packages for investor requirements, obtaining financial data , and calculating income. Submit Loan application to Automated Underwriting System (AUS). Maintained consistent borrower contact to provide updates on the review and approval status.

Tampa, Florida, United States

Research escalated complaints received from Mortgage Loan consumers and Regulatory agencies.Communicate with internal business units to review/update consumer accountsConduct thorough review of account notes and servicing systems to provide a first contact resolution. Takes possession/ownership of accounts to ensure internal, RESPA and CFPB timelines and requirements are met.

Tampa, Florida, United States

Monitor loans to ensure hazard, wind and flood requirements are met Monitor for CFPB Flood requirements Balance daily disbursement check register and provide mailing approval Process daily disbursement electronic wiresMonthly reporting for first Time Vacancies, REO and Liquidation Creation of Job AidesWork closely with management to create a new Commercial Insurance Team and processes.

Temple Terrace, Fl

Chapter 13 Bankruptcy mortgage loan reconciliations.Data Entry of pertinent bankruptcy plan information.Quality Assurance

Brandon, Florida

Review free form response letters for the Research and Multiple Request Teams for account level accuracy. Support unit manager with staff coaching/training and monthly quality reviews. Train and support staff processing account level payment histories in excel format. Manage special projects to ensure functions are completed within a timely manner to comply with state and federal regulatory exams.

Brandon Fl

Research complaints received by the Escalated Complaint Team, interact with other business units as needed for complaint resolution and draft detailed response letters to provide an open level of communication with consumers or their authorized agent.