Joyce Sutton Email & Phone Number

Miami, Fl, Us

Promoted to initiate the development and facilitation of corporate-wide training programs utilizing best practice delivery methods. Accountabilities encompass designing and implementing the training program and materials for the entire organization including leadership and management. Involved in all phases of training design and delivery, as well as organizational development initiatives including needs analysis, instructional design, creative development, implementation and evaluation. General Training & Development Initiatives▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬✓ Assessed and implemented a new learning management system. Reduced new hire orientation program from 4.5 to 2.5 days. ✓ Refined and developed the training strategy to design relevant training programs leveraging a consistent methodology, best practices and a common set of corporate wide training tools.✓ Involved in the complete overhaul of all orientation curriculums for over 11,000 employees in four divisions.✓ Established framework for curriculum, learning strategy, instructional methodology, program assessment, content management and continuing education. Lead facilitator for quarterly New Manager Orientation for clinical and program managers.✓ Involved in ongoing development and testing of Learning Management Systems to remain on the cutting edge of business and ensure a seamless and exceptional customer experience.✓ Consistently deliver training initiatives that produce tangible results and drive the business forward. ✓ Continual recipient of outstanding attendee evaluations and annual performance evaluations during tenure.***continued below

Curriculum Design▬▬▬▬▬▬▬▬✓ Develop content and curriculum for Physicians, Medical Directors, Nurses, Social Workers, Chaplains, Hospice Aides and Volunteers with emphasis on materials that drive and support growth, revenue, operational efficiency, and customer satisfaction.✓ Designed training toolkits containing presenter-led modules in PowerPoint, complete with detailed notes for the presenter. Toolkits also included self-study modules with answer keys.Organizational & Leadership Development▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬✓ Oversee the Leadership Development Training Series encompassing 38 quarterly classes and 26 presenters.✓ Spearheaded management distance learning process for Education and Training department utilizing WebEx & Microsoft Office Live Meeting systems. Oversaw logistics and technical training of subject matter specialists. Coached and mentored online instructors. Facilitated and managed all components of e-learning process.✓ Worked in partnership with leadership on large-scale organizational transformation challenges to align people, processes, and technology to meet strategic outcomes. Consulted with management on performance, organizational, and leadership matters. ✓ Acted as change agent and workforce champion fostering an environment ensuring short/long-term organizational effectiveness.

M.Ed., Adult Education

M.S., Library & Information Science

Bachelor Of Arts Degree In Music