Responsible for supporting designated business units as a strategic partner. Utilizes a proactive approach to anticipate, assess, and provide HR consulting and problem-solving expertise to meet the needs of the business unit. Responsible for driving and developing the capabilities and talent of the business unit, leading HR strategy and initiatives that positively impact overall business performance and HR metrics.

Responsible for aligning business objectives with employees and management in designated business units. Serves as a consultant to management on human resources-related issues. Act as an employee champion and change agent. Assesses and anticipates HR-related needs. Communicating needs proactively with our HR department and business management, seeks to develop integrated solutions. Formulates partnerships across the HR function to deliver value-added service to management and employees that reflect the business objectives of the organization. Maintains an effective level of business literacy about the business unit’s financial position, its mid-range plans, its culture and its competition.

Responsible for managing Human Resource programs within the company that include guidance, problem solving and providing information to District Managers, Store Managers and store personnel for the Southern California, Oregon, Idaho and Utah markets. Management in areas of employee relations that consists of performance management issues, corrective actions and performance appraisals. Provide support for store operations in recruiting, staffing, succession planning, compliance and worker’s compensation.• Provided support and trouble shooting for all candidates nationwide applying to jobs through the Cost Plus World Market ATS system.• Facilitated roll down of key Company messages to field organization through meeting presentations, conference calls and individual follow up.• Partnered with corporate affiliates in areas of HRIS, LOA, Legal, ADA, Benefits and Worker’s Compensation to resolve complex investigations.• Prepared all manual background checks (not captured through ATS) and prepared reporting for hiring managers company wide.• Conducted hands-on high profile investigations of complaints made through the hotline to reduce risk of legal exposure including ADA accommodation, sexual harassment, social media policy violations and bullying. • Modified an existing leadership assessment program for metro markets to be performed and conducted in remote locations.

Multi-unit manager for the Mission Viejo location and the Montana/Idaho market, which included being the foremost decision-maker in operations, performance management, recruiting, product procurement, merchandising and customer service.• Exceeded sales, contribution, payroll and shrink budgets for four consecutive fiscal years.• Implemented new loyalty program World Market Explorer, with average sign up rate of 35.4% for three years, leading both the district and region. • Reduced total loss by 2.58% and removal from Safety Focus list and Shrink Focus List, increasing net profits.• Market Trainer facilitating all GM training for external hires and conducted leadership module training such as Conflict Management, Excelling at Execution, Empowered Leadership, etc. for all leadership positions.• As Hi-Potential Assessment Coordinator prepared and administered all high potential candidate development including mentorship, individual development plan review and mock interview sessions.• Cultivated a culture to move from Service to Selling behaviors by creating training materials, leading conference call discussions on selling behaviors, driving in store services and developing new business.• Led Guerilla Marketing campaign to increase customer traffic into Southern California stores that included home tours, community events and local charity work to increase brand awareness.

Field support manager that improved and streamlined personnel and operational processes. • Provided training and support to personnel and operations managers hired for new market openings nationwide.• Created and conducted training programs for a lateral change from Merchandising Manager to Personnel and Operations Manager.• Successfully developed weekly status program for Sales Supervisors and Specialists that was adopted regionally.• As customer service champion, increased store rank to top 10 for seventeen consecutive months in online customer surveys. • Managed the introduction of private label brands Candies, Chaps and Tony Hawk to the Southern California stores. • Organized, planned and executed introduction of four cosmetics lines of Beauty Bank Inc. by Lancôme to the Southern California stores.

Leader of employee relations and operations for several Southern California locations, specializing in improving struggling locations and increasing the brand image amongst those communities. • District Assessment Auditor that improved training and development throughout stores in LA and Orange County. • Facilitated Business College program that consisted of training and mentoring of college recruits to Executive Team Leaders.• Resolved high profile associate incidents including Cal-OSHA investigations, Worker’s Compensation, Loss Prevention cases and Department of Labor disputes.• Created action plans based on store's employee opinion survey that reduced turnover by 22% in both LA and Orange county stores.• Increased stock productivity by 18% to meet company’s time management guidelines and reducing loss by 0.7% through data integrity practices. • Increased customer satisfaction by 8% through in store and online surveys.