Joyce Weese Email & Phone Number

Lees Summit, MO

- Provide technical assistance to front line support associates.- Document new processes and submit documentation to our knowledge base.- Assist internal and external customers to resolve their application questions using email and telephone.- Write escalations and product enhancement requests.

- Providing excellent customer service in ever-changing, busy environment by using reference materials, advising readers, and solving account issues.- Selected to take on new projects and assignments from managers, demonstrating ability to balance people and tasks seamlessly.- Assist customers with technology-related questions about e-readers, Overdrive.

- Shared responsibility of answering in-coming phone calls regarding software and hardware concerns.- Trained new users the software.- Documented the software update process for the team.- Input caller information into customer data system for tracking proposes.- Tested software enhancements and fixes, looking for defects for the programming team.

- Programmed code for tax software application using C++, Delphi, SQL and C#, increasing ease of use and enabling tax professionals to complete tax returns quickly and accurately.- Developed and modified code for in-house applications using Delphi and SQL, enabling software developers to maintain code and build applications.- Completed project requirements.

Kansas City, Missouri Area

- Provided excellent customer service at checkout line, receiving high rankings from mystery shoppers.- Assisted customers in locating items throughout store, familiarizing shoppers with store layout.- Resolved customer complaints and concerns in a professional, courteous manner, following through to best possible resolution and delivering consistently.