Joyce Weese Email & Phone Number

Lees Summit, Mo

- Provide technical assistance to front line support associates.- Document new processes and submit documentation to our knowledge base.- Assist internal and external customers to resolve their application questions using email and telephone.- Write escalations and product enhancement requests.

- Providing excellent customer service in ever-changing, busy environment by using reference materials, advising readers, and solving account issues.- Selected to take on new projects and assignments from managers, demonstrating ability to balance people and tasks seamlessly.- Assist customers with technology-related questions about e-readers, Overdrive and One Click Digital, making sure books are properly downloaded to devices.

- Shared responsibility of answering in-coming phone calls regarding software and hardware concerns.- Trained new users the software.- Documented the software update process for the team.- Input caller information into customer data system for tracking proposes.- Tested software enhancements and fixes, looking for defects for the programming team.

- Programmed code for tax software application using C++, Delphi, SQL and C#, increasing ease of use and enabling tax professionals to complete tax returns quickly and accurately.- Developed and modified code for in-house applications using Delphi and SQL, enabling software developers to maintain code and build applications.- Completed project requirements in a prompt and timely fashion under project time-lines while working with business analysts to improve user experience.-… Show more - Programmed code for tax software application using C++, Delphi, SQL and C#, increasing ease of use and enabling tax professionals to complete tax returns quickly and accurately.- Developed and modified code for in-house applications using Delphi and SQL, enabling software developers to maintain code and build applications.- Completed project requirements in a prompt and timely fashion under project time-lines while working with business analysts to improve user experience.- Confirmed program operations by conducting unit testing, resulting in fewer defects to field.- Documented and trained new software engineers on in-house applications and processes.- Implemented new technologies with point-of-sale peripherals, lowering costs in payment processing.- Created and modified software packages in Marimba, which made the delivery of software to the offices easier.- Provided technical assistance to Quality Assurance teams and other divisions using the software.- Stepped in to help team members meet deadlines, ensuring on-time delivery of software.- Assisted tier-1 and tier-2 support technicians in the call center, resolving customer issues. Show less

Kansas City, Missouri Area

- Provided excellent customer service at checkout line, receiving high rankings from mystery shoppers.- Assisted customers in locating items throughout store, familiarizing shoppers with store layout.- Resolved customer complaints and concerns in a professional, courteous manner, following through to best possible resolution and delivering consistently high customer satisfaction.