Joyce Wilkinson Email & Phone Number

Lake Charles, Louisiana Area

Irving, Tx

• Manage all operations of the letters and notices processing at Royal Ridge.• Interview, hire and counsel all new associates. Recommend promotions, terminations and pay adjustments for up to 5 associates. • Ensure the timely processing of approximately 800,000 letters and notices monthly, meeting all banking law regulations and customer satisfaction.• Work with presort mail vendor and supply vendors to ensure that there are no interrupts in production.• Maintain and update various spreadsheets for monthly reporting and billing.• Upload departmental audit requirements to Knowledge Link.• Perform tests for the letter owners, as requested.

Denham Springs, La

• Managed all operations of the Item Processing 2nd Shift including balancing all transactions presented, balancing the department, and balancing Capital One daily. Accountable for meeting all of the closeout deadlines daily.• Interviewed, hired, and counseled all new associates. Recommended promotions, terminations and pay adjustments for up to 20 associates.• Analyzed and controlled work flow of approximately 3.5 million items monthly, including deposits and checks from various banking locations, Treasury Management Commercial Clients Image files, Capital One outgoing ICl files and Tital Image Input.• Ensured timely processing of outgoing image cash letter to Bank of America and Federal Reserve Bank to provide Capital One the earliest credit and the lowest possible float value.• Ensured that release deadlines were met each day and the center was in balance by overseeing preparation of center’s final balance sheet. Oversaw preparation of Capital One’s balance sheet. Researched any outage as needed. Oversaw the online input of General Ledger entries into Falcon.• Gathered data for SOX 1740 audits and uploaded to Knowledge Link.• Performed UATE testing as requested by various departments, including Teller Systems.

Houston, Tx

• Interviewed, hired, and counseled all new operation associates. Recommended promotions, terminations, and pay adjustments for up to 10 associates.• Planned, developed, and coordinated transit operations and report distribution functions for Capital One in the applicable regions.• Analyzed and controlled work flow of approximately 1.5 million items monthly including over the counter deposits and checks from various banking locations, Capital One inclearing items, and correspondent bank cash letter processing.• Ensured timely processing of outgoing cash letters to ten financial institutions and Federal Reserve Bank to provide Capital One with the best availabe credit and the lowest possible float value.• Ensured that release deadlines were met each day and the center was in balance by overseeing preparation of final balance sheet. Input General Ledger entries into online Falcon.• Performed Audit on the IOT account monthly to ensure that IOTs were logged properly under dual control, cleared the account within the established timeframe and used according to bank policy.

Beaumont, Tx

Hibernia National Bank was acquired by Capital One• Interviewed, hired, and trained all new operation associates. Recommended promotions, terminations, and pay adjustments for up to 15 associates.• Planned, developed, and coordinated Mail, Courier, Proof, and Transit Operations. Managed report distribution functions for Hibernia in the applicable regions.• Analyzed and controlled work flow of approximately 1 million items including over the counter items for various locations, inclearing checks, and correspondent bank cash letter processing.• Ensured timely processing of outgoing cash letters to eight financial insitutions and two Federal Reserve Banks to provide Hibernia with the lowest possible float.• Monitored and controlled US Postal and mail operations for Beaumont area including managing bank automobiles.• Prepared monthly production reports for management including mail volume, courier mileage, postage meter balances, departmental variance and all audit reports.

Bachelor'S Degree, Sociology

Associate'S Degree