Joyce Yeo Email & Phone Number

Singapore

Singapore

• Acquired, engaged and built customer relationships from prospecting to sales closure and after-sales customer success experience. Provided consultative solution selling and implementation, focusing on assisting.
• Built and managed pipeline from identifying and qualifying new business opportunities, customer acquisition to retention
• Acquired deep understanding and analysis of clients’ goals and needs to create customised strategies, specialising in providing a consultative solution selling approach
• Created business proposals and presented propositions, customised portfolios and achieved clients’ successful milestones through quarterly or biannual review and follow-ups
• Pitched key propositions to small-medium businesses and implemented their corporate solutions and employee benefits
• Analysed product data, investment performance reports, researched and conducted competitive analysis and financial projections that provided key insights to customers’ strategies

• Owned full sales cycle from prospecting through to sales closure
• Acquired new sales through cold calling, email outreach, retail merchant canvassing, roadshows and new business in existing accounts
• Acquired deep understanding and analysis of clients’ profile and needs, specialising in consultative solution selling approach
• Created personalised portfolios focused on achieving clients’ milestones, through quarterly or biannual review and follow-ups

• Part of our Policy team that pioneered and spearheaded policy formulation in the KL-SG High Speed Rail (HSR) Development. We set the precedent and helmed the whole cross-border project in all key areas.
• Worked cross-functionally with Engineering, Project management and Legal teams and UK consulting firm to pioneer policy formulation of the new cross-border Kuala Lumpur-Singapore High Speed Rail (HSR)
• Planned and executed the entire process of a 3-day panel conference, sourced and invited international C-Level HSR professionals and 150 attendees, improving crucial processes for the initial development phase
• Planned budget, managed procurement, created talking points for management and hosted as MC and Moderator
• Launched and handled a $600,000 tender for Commercial Advisory Services, evaluated and qualified 9 tenderers
• Reported and presented key insights to the Chief Executive and Directors

• Selected and offered the opportunity to mentor freshmen chemistry students on their lab experiments over 2 semesters.
• Mentored and guided groups of 40-50 students every lab session to help them master lab techniques and assisted their experiments to completion
• Evaluated students’ ability in performing experiments and graded their lab reports and performance

• Took up this role to challenge myself in a fast pace environment with an aim to pick up customer service management and situation handling skills.
• Serviced and managed 60-90 customers a day on all mobile enquiries and solutions, working in a fast pace environment with high call volumes
• Handled additional billing and general technical situations, assisting billing and tech team in reducing their support call rates

Bachelor Of Science, Chemistry And Biological Chemistry, First Class Honours

Specialised in Analytical Chemistry for my Final Year Project (FYP) in lab research. • Achieved Distinction for FYP and eventually.

Exchange Program | Exchange Student, School Of Chemical Science And Engineering And School Of Biotechnology

As the top 5% in the Course Cohort selected for Overseas Exchange Program, Joyce had the opportunity to pursue a Masters course in Organic.

High School