Joyce Zanfagna Email & Phone Number

I have developed a 20-year second career as an IT information manager/writer, since leaving my social sciences professorship with the State University of New York higher education system. A master’s degree from Columbia University in Human Factors has served me well in working with a broad range of technology users. Global Solutions-87, Inc., has been contracted by major corporations: IBM Global Services, Dun & Bradstreet, Ernst & Young, Lucent Technologies, Bell South, Allegiance Healthcare, Thomson Course Technology and Equifax to manage business process and documentation, often in the SDLC environment and involving legacy/mainframe conversions. Documentation has included process and information mapping, business/system requirements, use case development, online help, instructional design, highly technical operational/user manuals, QA testing, and Microsoft software training/certification courseware. I follow “write once” principles and iterative models for instructional design and know all writing style protocols as well as IEEE documentation standards and ISO specs.I have worked with IBM, SAP and JDEdwards enterprise software and know Visio, Access. VBA, SQL, and XML. I am familiar with CMMI, RUP, Six Sigma, ITIL, and SOX compliance methodologies, using JAD sessions and use case construction to identify role-based job content. I keep up with killer apps such as Linux, XML Schema, Ajax; Windows Vista; Microsoft Internet Information Services; SOA; Web Services; IBM Websphere products; CRM; RFID; WiFi; VOIP; Blade/Grid; Cloud Computing and Extreme Programming concepts through preparing SDK, API, white paper, website, presentation, specification and marketing documentation. I prefer a telecommuting opportunity, working from my own state-of-the-art office, traveling only for required meetings.Summerville, South Carolina (843) 879-9029jzanfagna@globalsolutions-87.comwww.globalsolutions-87.comSpecialties: Process Definition, Use Case Development, Information Mapping, Templates for "write once" Documentation

Listed skills include Visio, Sdlc, Business Analysis, Management, and 8 others.