Joyce Tsui Email & Phone Number

Seattle, WA, US

• Execute a 60-day UX plan for a medical coding facilitator tool that resolves 8 critical issues and introduces 6 features to optimize efficiency
• Tailor accessibility training for the Center of Medicaid & Medicare Services for over 160 employees with an average rating of 4.5/5
• Streamline accessibility by building templates for reports, presentations, and charts to HHS.gov standards

Seattle, Washington, United States

• Created 16 chatbot interactions and user flows for a breast cancer screening outreach tool for Black women
• Translated 2 years of research into designs that addressed cultural barriers to boost medical trust and engagement
• Led 6 co-design sessions with Cierra Sisters that improved usability through user testing and 3 collaborative activities

Santa Barbara, California, United States

• Redesigned website to include new educational resources and branding, which grew traffic by 400%
• Boosted user engagement by opening 7 channels for support, which increased donations by 90%
• Organized and wrote scientific content for 20 web pages to enhance comprehension and navigation

Seattle, Washington, United States

• Conducted usability testing and identified friction points for non-users using 4 key SaaS collaboration features that resulted in miscommunication and confusion
• Delivered 10 recommendations with severity rating and SUS scores to increase discoverability, clarity, and ease of use

Santa Barbara, California, United States

• Led a 12-person team to construct resources encouraging growth and community of over 127 members
• Defined and executed the organizational strategy by hosting over 20 workshops and 3 design contests
• Headed weekly team meetings to identify growth opportunities and improve cross-team communication

• Designed UI of 2 new website functions to shorten task completion time, which increased customer satisfaction
• Refined UI to adapt mobile applications, maintain branding, and increase usability
• Created 50+ educational marketing content for students, which increased followers by 241%

Santa Barbara, California, United States

• Create and conceptualize visually compelling illustrations that enforce the narrative of the articles
• Determine artistic style and arrangement of visual elements to complement the text
• Deliver digital artwork within deadlines of 3 days using Adobe Photoshop and Procreate

Santa Barbara, California, United States

• Coordinated curriculum and 5 projects with varying difficulties to meet individual learning needs
• Facilitated and led design critiques to promote design thinking and provide recommendations
• Taught 15 students the fundamentals of digital painting and workflow methods

Tempe, Arizona, United States

• Developed 4 large-scale creative projects to educate the public about the Psyche mission and its importance, which raised over 350 likes across social media platforms
• Applied different aspects of the Psyche mission to increase brand engagement with the public
• Incorporate feedback from team members and peers to ensure scientific accuracy

Master Of Science - Ms, Human Centered Design & Engineering (Hcde)

Bachelor Of Arts - Ba, Fine/Studio Arts, General

Activities and Societies: SB Creative Lab and Asian American Christian FellowshipHonors: College of Creative Studies