Joy Chen Email & Phone Number

• Developed strategies for capturing all departmental information initiatives in a centralized location, to ensure all staff have access to the most up-to-date iteration of meeting minutes and project developments
• Supported SharePoint Team Lead with departmental migration to SharePoint Online by updating tracking sheets and resolving reference inconsistencies in SharePoint page HTML code
• Supported IM Team Lead with EDRMS development by working with relevant stakeholders to communicate the functionality and limitations of the new system
• Resolved client requests for updating published material in the organization’s Intranet

The Centre For Accessibility

• Assisted students with learning disabilities in achieving academic success by providing detailed lecture notes within 48 hours of the assigned class
• September to December 2019: ARST 516 Management of Current Records
• September to December 2021: ARST 565/LIBR 514J: Administering Records Under Freedom of Information and Protection of Privacy Legislation & ARST 575J/LIBR 514K: IT Security, Information Assurance and Risk Management

Rare Books And Special Collections

• Developed a training manual for conducting inventory and preservation of the Oversized collection
• Conducted an environmental scan of academic library websites, and compiled findings into a report
• Maintained the order of delicate materials (books, maps, photographs) through sorting, shelving, and shelf-reading in the special collections vault
• Assisted with book processing
• Rehoused and conducted inventories of library and archival material to ensure their compliance with conservation standards
• Reviewed, relabeled, and ensured compliance with finding aids for oversized maps and large photography collection

Richmond, British Columbia, Canada

• Performed accessioning process, including condition reporting, writing descriptions, entering all relevant information into the database, and using proper reversible labelling techniques
• Catalogued and conducted research for both existing and newly accessioned artefacts
• Practiced preventative conservation and care of artefacts at various heritage sites
• Assisted with the deinstallation and condition reporting of the Richmond Olympic Experience exhibit while complying to museum curatorial standards and COVID-19 safety regulations
• Photographed, edited, and uploaded photos of artefacts for internal use on the Argus database
• Developed and scheduled Instagram posts for community outreach

Mississauga, Ontario, Canada

• Provided quality customer service by responding to general inquiries via telephone, email and in person, providing accurate information relating University affairs
• Assisted and directed students, staff, faculty and the general public to appropriate resources and services on the campus.
• Prepared, organized, and distributed documentation and paperwork to students (eg. letters, transcripts, certificates)
• Processed and records debit/credit fee payments through cheque and POS machines
• Provided support to assist newly admitted students in obtaining student ID cards by verifying original documentation, and ensuring appropriate paperwork is accurate, complete, and accompanied by supporting documentation.
• Digitized and verified documents using DocVault.

Mississauga, Ontario, Canada

• Managed a side-project involving review and reorganization of library reference materials, and delegation of responsibilities to other student assistants
• Maintained and prepared material for library collections
• Conducted charging and discharging of library resources
• Oversaw work of student assistant by providing support and verifying accuracy of collections maintenance
• Provided student assistants with constructive feedback to improve the quality of their work
• Kept Assistant Supervisor on overall progress of assistants under my leadership, and provided recommendations of improvements in the library operations

Toronto, Canada Area

• Designed and executed an individual research project, which was presented at the University of Toronto Mississauga (UTM) Forensic Science Day Conference 2018 under the supervision of Forensic Scientist Jackie Osmond.
• Demonstrate self-motivation by carrying out a research project while complying with CFS and University of Toronto Mississauga ethical regulations and protocol
• Maintained confidentiality of project data and research participant information
• Analyzed collected data and evaluated research goals and procedures with supervisor, weekly
• Demonstrated time management and reliability by carrying out a research project

Mississauga, Ontario, Canada

• Demonstrate customer service by helping patrons with check-in and check out of library resources
• Respond to patron inquiries with courtesy
• Shelf reading accurately and efficiently
• Aid patrons with use of computers, printers, and electronic shelves
• Perform administrative tasks such as record keeping of patron's inquiries, answering phone calls, replacing printer paper and toner

Mississauga, Ontario

• Communicated effectively in a fast-paced environment
• Complied with Health and Safety Regulations in the kitchen
• Prepared dishes as requested by the customer
• Learned all menu items and ingredients
• Restocked and labelled products as needed
• Ensured proper storage of food

Vancouver, Canada Area

• Organized and led daily ‘green’ activities to the children of Hello World Day Camp
• Demonstrated reliability and cooperativeness as part of the team
• Interacted with children with special needs aged 5-12
• Engaged children in maintenance of rooftop garden
• Executed administrative tasks, such as photocopying and taking attendance, as needed

Dual Master Of Archival Studies And Library And Information Studies (Maslis), Library And Information Science

2018: Faculty of Arts Graduate Award The Masters of Library and Information Studies degree prepares its students in information sources.

Honours Bachelor Of Science With Distinction, Forensic Anthropology Specialist; Biology Minor; Biomedical Communications Minor

2018: Undergraduate Experience and Education Funding 2017-18, UTM Department of Anthropology 2018: Nominee – Gordon Cressy Student.

Diploma

2012 - 2013 Global Perspectives Canada: Colts to Samoa 2013