Joy Cherry Email & Phone Number

Oakbrook Terrace Il

• Meet with managers, senior managers and directors within multiple organizations on a monthly basis. Develop mutually beneficial relationships with the senior managers. Understand and manage competing interests and demands of stakeholders across the organization to ensure support of program objectives. Monitor customer experience projects / initiatives from initiation on an on-going basis to ensure that project and customer experience goals are achieved. Responsible for the coordination and completion of projects as assigned and within the parameters of cost, quality, schedule and objectives. Helps to sets deadlines, assigns responsibilities, and monitors and summarizes progress of project. Where necessary, drive issue resolution. Provide accurate, clear, and timely status reporting with the use of Excel spreadsheets and MS Project. Prepares PowerPoint reports / dashboards for upper management regarding the status of projects. Gather and analyze internal operational metrics and customer research on the customer experiences. Monitor and support the management of marketing projects / initiatives (for Energy Efficiency and Smart Grid) so that project plans are in-place and that team is working towards targets and that projects are properly managed. Identify gaps between actual customer perception of their experiences and operational performance, to develop recommendations for meeting the targeted improvements. Analyze data and collaborate with business unit experts to develop recommendations and initiatives to address performance gaps

Greater Chicago Area

Lead teams in the delivery of high-quality programs and solutions that meet business needsCreate detailed project design documents and task-level project plans to organize cross-functional teamsPartner closely with other members of functional project teams to define business requirementsPrepare and present cost-benefit analysesManaged a team of Business ConsultantDeveloped relationships with corporate business areasWorked in conjunction with the Project Management Office (PMO)Followed PMO standards for project planning, coordination, status tracking

Generate “Current State” Business Operations documentation: Schedule & conduct Process/Organizational Interviews, Develop Current State Process Documents, Process flowcharts showing steps, systems and roles, Validate and Obtain Consensus, Known metrics (volumes, duration, cost)Conduct Stakeholder AnalysisGenerate “Future State” Business Operations documentation: Conduct Functional Group Interviews or Focus Groups, Develop SIPOC, Draft Future State Workflow/Swimlane, Process flowcharts showing steps, systems and roles with associated metrics (volumes, duration, cost), Process-related operating procedures

•Participate in the development of consistent terminology, definitions, business rules, and metrics by following a consensus drivien approach that promotes the combines strengths of diverse, cross-functional, and cross-departmental enterpriae groups •Work with Information Analyst to develop appropriate content and ‘straw man’ definitions•Lead discussions of Stewards and SMEs (Subject Matter Experts) to get a single enterprise set of terms and definitions to be implemented in the product platform•Manage internal client relationships•Business Process and Procedure development•Business liaison for the Stewardship program•Implemented and leveraged IG&S program information•Issue identification and resolution activities in Strategy and Management disciplines; Meta Data, Data Integration, Data Modeling and Content Management•Creation of Enterprise IVCs (Information Value Chains/Data Flow)•Team room administration

Analyzing/coordinating requirements; defining project scope and requirements, translating business requirements into use cases, activity or flow diagrams, and participating in project management activities; performing business research to identify gaps between current state and future vision; conducting interviews with customers and enterprise experts to provide insight based on business research and analysis; maintaining documentation on the business project; and working closely with Business Architects to interpret and document all functional and non-functional requirements.

Chicago/Florida Market System Migration Project AnalystProject Manager for Chicago/Florida Market Sales Office System migrations / Benefit Management·Develops strategy and implements approach for creation of deliverables and all supporting documentation for the concept and definition phases of the project ·Serves as the liaison between Large Group Sales and operations·Transfers knowledge and builds relationships with local brokers/agents. Educate Large Group clients on the corporation’s system migration project and how it affects their benefit selection.·Understand platform functionality (CAS vs. MTV), differences and product features and communicate impacts that may occur to the client and/or project. ·Keep Sales informed of new or changed processes and procedures. ·Guide Sales Team in implementing standard benefits, administrative processes and timelines for deliverables when possible

Pharmaceutical Services Marketing ManagerCreated marketing material for the Pharmaceutical Services departmentMarketing/Trend Analysis/Communications·Worked closely with National Accounts Sales, Pharmaceutical Services Product Owners, Legal and other internal stakeholders to assist with strategic development and creation of messaging, value propositions, collateral and product materials, sales presentations and training materials for Pharmaceutical Services products and programs.·Assisted National Accounts Implementation with data collection, marketing research, and policy and procedure development as needed by the department. ·Worked with the National Accounts Sales Team and other departments within the company to promote a consistent brand image·Created marketing material for the Pharmaceutical Services Department·Stays up to date on trends and developments within functional area of expertise and the insurance industry

National Accounts Support AnalystImplementer/Project Manager of new and existing businessBenefit Management/Operations Management·Project manager responsible for Project manager responsible for leading the development, implementation, integration and improvement of standards, processes, procedures and guidelines for new business ·Receives, reviews, and responds to correspondence from BCBS National Plans, Group Benefit Administrators, and third party fund administrators concerning prospective and existing national and major accounts·Identify, design, recommend, and implement programs and processes that support the business unit objectives