I leverage my customer service skills in both sales and hospitality, where I have directly interacted with customers and shaped their experiences. My extensive exposure and passion in these areas have developed my professionalism in customer support, guest relations, and sales."Here is a rundown on my work experience:Lagos Continental Hotel | Front Desk (Full time)1. Properly welcomed guests to hotel property professionally and courteously2. Practiced guest confidentiality as stipulated on company’s standard operating procedure3. Contributed in generating revenue for company through room upsell, appropriate price negotiation for rooms, encouraging in-house purchases, activating pre authorization on guest cards upon approval, marketing high season discounted room rates to in-house and prospective guests4. Carried out operational duties like check-in, check-out, direct billing, cash handling, payment posting, room reservations, guest refund, problem resolution etc5. Improved company’s review rating on trip advisor, booking.com and google review 6. Practiced etiquette and courtesy towards guests and colleaguesSales Manager | Mama Chi Foods (Seasonal)