Joy C J Email & Phone Number

Bengaluru, Ka, In

Bengaluru, Karnataka, India

• Managed the full employee life cycle, from onboarding to offboarding, aligning HR processes with organizational goals.• Collaborated with hiring managers to define candidate requirements, enhancing talent acquisition and team fit.• Optimized workforce utilization by managing bench resources, ensuring business continuity and minimizing downtime.• Streamlined attendance tracking for billable employees, ensuring accurate billing and reducing payroll processing losses.• Advised employees on HR matters, resolving inquiries and grievances, and enforcing disciplinary actions as needed.• Led leave and attrition processes, including exit interviews and compliance checks for accurate documentation.• Drafted and customized HR letters, ensuring clarity and compliance with process-specific requirements.• Developed and automated Excel Macros using VBA, improving efficiency in HR processes such as payroll and reporting.• Maintained HR data integrity through comprehensive reporting and database management.• Created HR dashboards in Power BI, providing actionable insights for leadership and enabling data-driven decisions.• Led policy implementation and change initiatives to drive organizational improvement and employee engagement.• Developed business plans on compensation, benefits, and health & safety, aligning HR strategies with organizational objectives.• Conducted performance evaluations and managed training and development programs to enhance employee growth.• Monitored HR compliance with internal policies and legal standards, mitigating risks and ensuring adherence to regulations.• Championed employee engagement initiatives, fostering a positive culture and improving retention through rewards and recognition programs.

Bengaluru, Karnataka, India

• Led HR operations, resolving employee queries, transactions, and tickets via ServiceNow and Workday across global regions, including India, ANZ, Asia, AMS, MEA, and UK&I, ensuring compliance with HR policies and SLAs.• Managed end-to-end HR service delivery, acting as the primary point of contact for employees, managers, and HR Business Partners, addressing payroll, time entry, and expense issues to maintain high employee satisfaction.• Administered daily operations such as chat queue monitoring, work assignment, and prioritization, serving as a Subject Matter Expert (SME) for the India region. Developed training materials and led onboarding sessions for new hires.• Identified and closed process gaps, ensuring seamless operations while functioning as the Regional SME. Managed team activities, including chat queue oversight, work distribution, and performance reporting.• Facilitated training programs and refreshers, ensuring team proficiency in HR processes. Analyzed process performance through volume audits and proposed improvements to optimize team efficiency.• Conducted audits and performance assessments, including TAT, Accuracy, DSAT, and RCA, delivering actionable insights to regional stakeholders. Developed CAPA decks to address issues and implement corrective actions.• Oversaw Eureka idea submissions, collaborating with stakeholders to implement process improvements. Automated CMT (Login & Break) reporting, reducing manual effort and improving reporting accuracy.• · Contributed to monthly scorecard reporting, providing insights on CMT and TAT audits. Conducted daily utilization audits to enhance team productivity and resource allocation.• Ensured data privacy and compliance, maintaining confidentiality while managing sensitive employee data. Fostered a positive work environment by promoting employee satisfaction and relationship management.

Bengaluru, Karnataka, India

Led end-to-end recruitment processes, managing requisition intake, candidate sourcing, screening, and onboarding to ensure a seamless hiring experience.Developed sourcing strategies using advanced Boolean search techniques and social media networking to attract top talent for mid-level to senior principal positions.Collaborated with Business Heads, coordinating interviews and aligning candidate selection with organizational needs and goals.Executed campus recruitment campaigns, identifying and attracting high-potential talent through strategic engagement at various locations.Managed the full employee life cycle, overseeing onboarding, performance assessments, internal transfers, and offboarding to support employee development and retention.Evaluated rehire eligibility, conducting internal assessments and managing pre- and post-employment formalities to ensure compliance with company policies.Generated and maintained ESIC and EPFO records, ensuring timely creation of monthly challans and adherence to statutory requirements.Supervised payroll and attendance management, ensuring accurate and timely processing while minimizing discrepancies.Resolved employee grievances and provided counseling, fostering a positive work environment and improving employee satisfaction.Organized corporate social responsibility (CSR) initiatives, leading activities that contributed to the company’s community engagement goals.Streamlined exit formalities, ensuring a smooth offboarding process for departing employees, including final settlements and feedback collection.

Shivamoga Area, India

Managed end-to-end recruitment, identifying potential candidates, conducting thorough reference checks, and issuing appointment letters to secure top talent.Led employee onboarding and induction sessions, ensuring smooth integration of new joiners into the organization.Handled internal and external HR inquiries, providing prompt, accurate support and resolutions for employee and management concerns.Maintained accurate digital and electronic employee records, ensuring compliance with data privacy regulations and HR best practices.Served as the primary liaison with benefits vendors and administrators, ensuring efficient management of employee benefits programs.Streamlined the generation of ESIC and EPFO numbers, creating monthly challans and maintaining compliance with statutory requirements.Supervised the administration of compensation and benefits documentation, ensuring accuracy and timely processing.Addressed employee grievances and complaints, ensuring fair resolutions in line with company policies and compliance standards.Implemented performance management procedures, optimizing employee performance through regular assessments and feedback.Coordinated training and development programs, organizing sessions and seminars to enhance employee skills and knowledge.Conducted staff orientations, providing new employees with comprehensive onboarding and ensuring records were updated accordingly.Processed payroll efficiently, resolving discrepancies to ensure accurate and timely compensation.Managed exit formalities, including finalizing termination paperwork and conducting exit interviews to gather feedback for continuous improvement.