Joy Cooke Email & Phone Number

Hedge End, England, United Kingdom

ACCOUNTS RECEIVABLE:Posting incoming payments onto the ledger.Reconciling the bank account.Preparing customer invoices & statements.Issuing credit notes.Dealing with customer complaints; investigating & resolving their queries.Assisting with producing month end reports.CREDIT CONTROL: Chasing customers for payment via telephone; email & letter'Monitoring and reviewing payment plan arrangements.Monthly review of debts with the Credit Control manager.

Eastleigh, England, United Kingdom

RESPONSIBILITIES • Check invoices for accuracy and query discrepancies with depots and suppliers• Liaise with suppliers and depots to seek a resolution when credits are in dispute• Ensure supplier price file is kept up to date by liaising with the procurement manager• Add new suppliers to the company database and accurately post invoices and credits• Match purchase orders to invoices• Reconcile supplier statements• Manage the company fuel and credit… Show more RESPONSIBILITIES • Check invoices for accuracy and query discrepancies with depots and suppliers• Liaise with suppliers and depots to seek a resolution when credits are in dispute• Ensure supplier price file is kept up to date by liaising with the procurement manager• Add new suppliers to the company database and accurately post invoices and credits• Match purchase orders to invoices• Reconcile supplier statements• Manage the company fuel and credit cardsACHIEVEMENTS• Set up the Purchase Ledger role from scratch. To maximize efficiency, put procedures in place e.g. set up email and MS Excel templates; created supplier/depot contact lists; liaised with depot managers to discuss procedures and explain what was required from them• Put a system in place for depot staff dealing with deliveries to report damages/shortages to suppliers to ensure that we receive credit. Wrote a guide and worked with depot managers to ensure that it was followed• Set up the fuel card system and wrote a Fuel Card Procedures and Fraud Guide to assist the depot managers with checking the fuel invoices• Trained colleagues to help reduce errors & teach them best practices Show less

Southampton, United Kingdom

● Handled payment protection insurance complaints, issuing refunds to customers● Deputised for absent team leader for two months, coordinating staff and ensuring work was completed within tight deadlines● Trained and assisted members of the team who were having difficulties with systems.

Bishops Waltham

● Handled customer transactions, daily balancing of the till● Processed customer transactions against tight deadlines● Resolved customer queries and complaints and escalated where necessaryPREVIOUS ROLES AT BARCLAYS BANK• Counter Manager - in charge of 3 Cashiers; ensured the tills balanced daily.• Accounts Supervisor - in charge of a small team responsible for processing customer transactions. • Regular Payments Clerk• Office Manager's Assistant