Joy Crowder Email and Phone Number

Responsible for designing and developing competitive marketing/ advertising channel strategies, terms and conditions and channel marketing programs in order to enhance the productivity, revenues, and profitability of channels. Key Roles and Responsibilities: Supports channel marketing programs and processes to provide added value and to optimize channel effectiveness. Identifies new/emerging channels, resources, and intermediaries, and develops integrated strategies, plans, and programs to leverage these opportunities. This position is viewed as the foremost expert within the channel discipline and as an acknowledged authority within the organization. Areas of Focus: • AT&T Partner Exchange Market Development Fund (MDF) & Investment Development Fund (IDF) Program lead and Strategy • Customer facing, sales facing, with vendor management components • daily operational management and occasional escalation resolution • improves processes and evolve program strategy • Opportunity to analyze and promote activities that drive proven ROI for funnel growth • Invoveded in IT Development of program portal, interfaces to Web/IT teams as the MDF SME as platform evolves • Sets program policy/guidelines and considers external best-practices • Manages MDF/IDF budget to ensure ROI creating win/win/win situation for corporation, vendors and sellers

Responsible for building and maintaining relationships with the customer, account planning and strategy, pursuing and creating new sales opportunities. Marketing and sales strategy within module account base. Managing over 4 Million dollars in revenue and growing that revenue by 15% annually. Initiates customer contacts/visits with existing customers. Acts as customer advocate. Manages resolution of customer disputes and accounts receivable discrepancies. Ensures customer satisfaction. Manages migrations, contract renewal efforts for assigned accounts, generates contract addendums, and maintains contract expiration inventories. Demonstrates broad and strong working knowledge of the organizations entire product and service line portfolio. Partners with clients to understand business needs, issues, strategies and priorities in order to deliver value-added business solutions. Develops responses to Request for Proposals. Progressive record of sales achievement. Influences customers and diffuses potential problems. Assists management in devising direct sales plans and strategies. Develops strategic initiatives to grow and retain the revenue stream of assigned complex accounts while ensuring customer satisfaction. Support the sales team through coaching or mentoring. May assist less experienced peers. Works & manages complex projects. Principal Functional Skills / Competencies associated with this Title: • Account Management • Addressing Customer Needs • Business & Financial Acumen • Collaboration and Teamwork • Communicates Powerfully and Prolifically • Competitive Differentiation • Consultative Selling • Customer Insights • Customer-Centric Solution Development • Displays High Integrity and Honesty • Drives for Results • Industry Knowledge • Networking • Operational Excellence • Selling • Solves Problems and Analyzes Issues • Takes Initiative

Generates existing and/or new sales to customers for delivery of ATT products/services/systems and solutions to solve customers strategic business priorities. Primarily on customers premises, generates existing and/or new sales for delivery of solutions that meet a wide variety of customer needs for ATT products/ services /systems/ solutions. With the assistance of support resources, identifies sales opportunities solutions for customers. Builds and maintains a network of colleagues and customers to share information and obtain prospects. Initiates customer contacts/visits with existing and prospective customers. Represents the company to the account and the account to the company in all sales oriented activities. Develops new accounts and maintaining and growing existing accounts. Establishes and maintains productive long-term networks and relationships with customers. Observes and participates in presenting products and services that can benefit customers needs. Demonstrates working knowledge of the organizations entire product and service line. Partners with clients to understand business needs, issues, strategies and priorities in order to deliver value-added business solutions. Develops responses to Request for Proposals. Utilizes consultative selling skills to close sales within assigned accounts. Sells in accordance with company policy, procedures and culture. Identify key trends and customer needs and leverage industry knowledge and applications in order to find and close opportunities. Responds to customers interpersonal and business needs and ensure customer satisfaction. Owns the account relationship and is responsible for meeting revenue objectives. Demonstrates progressive record of sales achievement. Assist management in devising direct sales plans and strategies. Develop strategic initiatives to grow and retain the revenue stream of assigned complex accounts while ensuring customer satisfaction.

Successfully sell uverse products. Recognized as UVERSE elite. Inside Sales representative handling new prospects and existing customers from Mass Media advertising/lead generation. Effectively selling by identifying the customer's needs through the use of rapport building, probing for needs and recommending a complete package of multiple lines of service, rate plans, features and accessories while taking a consultative approach for a total solution to all communication and entertainment needs. Meeting and exceeding all monthly, quarterly and annual sales objectives, while ensuring a world class customer experience. Process sales transactions using internal provisioning systems and follow set processes and procedures. Maintain strong knowledge of all company products, pricing, plans/packages, promotions and features offered.

With six years of experience in real estate, beginning in title insurance and continuing as a residential loan officer, Joy Gomez has excelled at helping clients through the entire purchasing process. Joy truly understands the process of a real estate transaction and works to ensure a great experience for everyone involved. What she has gained from her experience in real estate is the ability to understand each client’s needs. Joy believes that understanding a client’s needs is the key to helping her clients achieve their financial goals. Especially in today’s market, Joy understands that entrusting your money and financial future to someone can be uncomfortable; which is why she takes the time to ease any doubts by answering questions and listening to clients’ concerns. Her goal is to find the program which best meets a client’s needs. She prides herself on her honest, respectful and upfront approach to delivering the best quality of service to every client.

Performed administrative duties, ensured marketing and client relations support for the top loan originator at Reliance Mortgage. Also served as the contact point for customer to resolve issues / difficulties across departments that directly effect the ability to do business with different investors nation wide and future referrals. Provided a world class customer experience by effectively providing communication with all parties through the entire process. Pre-qualifed potential clients by taking a full credit application and reviewing within underwriting criteria and guidelines , requesting documentation, ensuring smooth and timely closings, producing pipeline reports and proactively assisting in growing a client data base in pursuit of new marketing opportunities.