Joy Davis Melton Email & Phone Number

Jacksonville, Florida, United States

Jacksonville, Fl

• Manage the daily operations; Front Desk, Housekeeping, Maintenance and Food & Beverage.• Manage rates daily to support budget adjusting against demand.• Responsible for Human Resources in Workday/A1HR and Payroll in M3 & Time Saver.• Review reports daily in Opera for Guest credit limits, same day Cancellations, No Show and Advance Purchase reservation deposits.• Review & Approve GM Night Audit reports daily.• Complete End of Month Tax Exemptions and Month End Commentary reports.• Request and follow through on Capital Expense Projects.• Work with AGM, DOS & RM, setting rate strategies as to the market demand and STR report analysis. Review DOS notes in ACT weekly.• Manage departmental reports daily to maintain property quality.• Responsible for Invoices and Workflow accounting through People Soft.• Manage Social media sites, Facebook and Instagram, and respond to reviews.• Work with corporate revenue to create a set budget each year.• Maintain hotel information in HCM, Opera and Concerto and SBRP.

Jacksonville, Fl

• Manage the daily operations at a Candlewood Suites Extended Stay property; Front Desk, Housekeeping, Maintenance and Food & Beverage/Cupboard.• Manage rates daily to support budget with a yearly goal of $2.8 million in revenue profits for a 111 room property.• Responsible for Human Resources in Workday/myHR and Payroll in Time Saver.• Review reports daily in Opera for Guest credit limits, same day Cancellations, No Show and Advance Purchase reservation deposits.• Review & approve GM Night Audit reports daily.• Complete End of Month Tax Exemptions and Month End Commentary reports.• Request and follow through on Capital Expense Projects.• Work with AGM, DOS & RM, setting rate strategies as to the market demand and STR report analysis. Review DOS notes in ACT weekly.• Manage departmental reports daily to maintain property quality.• Responsible for Invoices and Workflow accounting through People Soft.• Manage Social media sites and respond to reviews.• Responsible for monthly Quality reports in GEM.• Maintain hotel information in HCM, Opera and Concerto (Holidex & Perform), SBRP and FairPlanner.

Charleston, Sc, Atlanta, Ga & Jacksonville, Fl

• IHG Corporate - BrandsWorking knowledge of all IHG Brands, supporting through Voice and launching new IHG properties into utilizing the Voice product.• IHG Corporate - Loyalty Programs IHG Rewards Club Champion Manager on Holiday Inn property. Support ancillary products through Voice; IHG Rewards Club, Holiday Inn Club Vacations and Chase. • IHG Corporate - Operations Working knowledge of IHG requirements and Operations within IHG. As a manager on a Holiday Inn property and working with the Regional Director and General Manager to improve operations on property. Knowledge of Operations in Central Reservations offices and maintaining that working relationship to support Voice hotels for quality reservation experiences for IHG Guests. • IHG Hotel Experience - Managing in a Hardship Location As the Front Office Manager at a Holiday Inn property, I was brought in to assist in raising the OSAT score on this property that was in default for 2 months running. I was able to boost the Guest experience Heartbeat scores from the Front Desk to take this property out of default. In training the Hotel staff to be Brand Hearted as the Stay Real Champion for this property, continued improvement in Heartbeat scores was managed.• IHG Regional Experience - AMERAs an IHG Voice Support Specialist support Hotels in the Southeast Region of North America, launching NHOP & Conversion properties into Voice. Work with Hotel Contacts, Area Managers and Regional Directors to support hotels in Revenue Management, Content Management for Channels distribution and Brand standards.

North Charleston, Sc

IHG Voice Support• Provide support/consulting services to over 500 IHG properties in Southeast Region• Responsible for achieving over 166M in regional revenue.• Launch hotels that have signed agreements to utilize the IHG Voice product, working with NHOP Managers to assure Hotel Content Manager and IRIS have complete information.• Audit hotels for Content in Merlin and assist in setting HCM standards. Editor level HCM.• Process reservation adjustments in Holidex by researching hotel designators in IRIS.• Set new IHG properties up in regional Corporate Monitor Session in Holidex.• Review Rate Strategy, Rate Descriptions and Package Descriptions in Holidex.• Request and analyze Transient Utilization and Revenue from Analysts, build into projects.• Consult hotel managers through the Voice Support line and/or email.• Work with Team Managers, coaching Voice Reservation Specialists, listen to calls in Verint.• Work with Voice Consultants in supporting “Great Hotels Guests Love.”• Promote ancillary products, IHG Rewards Club, Holiday Inn Club Vacations and Chase.

Atlanta,Ga

Hotel Manager• Manage the daily operations at this Extended Stay property; Front Desk, Housekeeping, Maintenance and Food & Beverage.• Responsible for Human Resources in Workday/myHR and Payroll in Time Saver.• Review reports daily in Opera for Guest credit limits, same day Cancellations, No Show and Advance Purchase reservation deposits.• Review GM Night Audit reports daily.• Work with AGM, DOS & RM, setting rate strategies as to the market demand and STR report analysis.• Manage departmental reports daily to maintain property quality.• Responsible for Invoices, Deposits and Month End reports.• Manage Social media sites and respond to reviews.• Responsible for monthly Quality reports.• Maintain hotel information in HCM, Opera and Holidex.

Mount Pleasant, Sc

Front Office Manager• Manage Front Office staff and operations in hotel field; three and four-star properties.• Staff and train new employees; Front Desk Agents, Bellmen/Valet, Concierge, Night Auditors and Reservations Agents; implement hotel policies and procedures.• Prepare Revenue/Room Sales and Forecast reports; present at weekly Managers meetings.• Ensure that updated Brand Standard collateral is in public spaces and Guest rooms.• Inspect property and take rooms out of inventory when damage/repairs noted and re-inspect prior to placing room back in inventory to meet IHG Quality Control standards.• Respond to WebGuru, Heartbeat, and Social Listening Tools reviews.

Charlesotn, Sc

Guest Service Manager• Provide concierge service to Guests visiting the historic city and prior to arrival.• Make dining, tour and transportation reservations for transient and Group Guests.• Ordered Gift Shop supplies; managed store inventory reports and hourly shift employees.• Assist at Front Desk as needed billing Guest folio’s, checking Guests in and out of the hotel.

Charleston, Sc

Operations Manager • Manage Front Office staff and operations in hotel field; three and four-star properties.• Staff and train new employees; Front Desk Agents, Bellmen/Valet, Concierge, Night Auditors and Reservations Agents; implement hotel policies and procedures.• Prepare Revenue/Room Sales and Forecast reports; present at weekly Managers meetings.• Ensure that updated Brand Standard collateral is in public spaces and Guest rooms.• Inspect property and take rooms out of inventory when damage/repairs noted and re-inspect prior to placing room back in inventory to meet BW Quality Control standards.• Respond to Social reviews.Property sold to Charleston Hospitality Group and converted into a Holiday Inn Express.

Hiawassee, Ga

Front Office Manager/ F&B Manager• Manage Front Office staff and operations in hotel field; three and four-star properties.• Staff and train new employees; Front Desk Agents, Bellmen/Valet, Concierge, Night Auditors and Reservations Agents; implement hotel policies and procedures.• Prepare Revenue/Room Sales and Forecast reports; present at weekly Managers meetings.• Ensure that updated Brand Standard collateral is in public spaces and Guest rooms.• Inspect property and take rooms out of inventory when damage/repairs noted and re-inspect prior to placing room back in inventory to meet Quality Control standards.• Respond to Social reviews.

Blairsville, Ga

Administrative Assistant• Provided administrative support to manager/owner, creating reports and invoiced data.• Responsible for Accounts Payable, Accounts Receivable and Payroll, work in Quickbooks.