• Leading SaaS product, PULSE CXM Platform - Omni channel solution for customers, comprising SMS, Voice, Chatbot, Visual IVR, and various add-ons: Survey, FCommerce, Restaurant, Quiz, Invoicing, Referral, and Appointment System.• Identifying market opportunities and competition, driving product improvements.• Creating product roadmap, PRD, financial model, wireframes, and UI/UX guidelines in collaboration with the product manager.• Coordinating with cross-functional teams to finalize SOW, development timeline, and GTM plan.• Conducting internal user acceptance testing (UAT), devising improvement-focused UAT scripts, and incorporating customer requirements (CR).• Developing comprehensive product factsheets and user manuals for internal and external teams/clients.• Managing documentation updates, project status, and ensuring timely delivery of customer requirements.

• Successfully sold over 70 Japanese used cars, including Toyota, Mitsubishi, Subaru, and more, by closely collaborating with car dealers, buyers, and CNF agents in the South African market.• Executed daily promotional strategies to enhance customer reach, engagement, and sales conversion.• Established a customer base of over 300 prospects through targeted email marketing, telemarketing, and social media initiatives.• Maintained daily sales reporting to monitor progress and ensure achievement of sales targets.