Drive customer success by tracking strategic business goals, adoption and consumption and helping optimization of business processes to maximize customer’s return of investment in SAP’s cloud solutions.• Perform relationship assessment, and develop and monitor customer’s outcome-based success plan by tracking strategic business goals and measuring against success criteria and review with customers quarterly.• Build and maintain adoption and consumption plans to drive optimization of business processes. • Build and facilitate release documentation and release strategy to prepare and enable customers for each release cycle.• Work collaboratively with SAP partners and internal SAP teams to support customers and provide best value in their investment in SAP’s cloud products.• Serve as a trusted advisor, advocate and point of contact for product support for customers to provide best experience in their cloud journey.• Collaborate with internal account team to drive successful renewal of customer’s cloud subscriptions and realize upsale opportunities.

As a leader of HRIS team, partnered with HR business partners to support the leaders of the organization with HRIS tools and processes and developed a HRIS roadmap for the organization. • Led the tool selection process for a recruitment system to replace Taleo and led the implementation of iCims recruitment solution. • Developed a HRIS roadmap for future, to enable a scalable and mobile-friendly HR system and optimize global HR business processes.• Participated a tool evaluation and selection process to replace PeopleSoft HCM with a cloud solution.• Managed annual performance management and compensation management processes using SAP SuccessFactors tool.• Designed a new HR analytics platform to enhance and automate key reporting needs.• Partner with Payroll and Benefits vendors to manage Payroll and benefits processes globally.

As HR technology specialist and team lead, supported internal HR customers and led implementation projects and HRIS programs throughout the global organization. • Delivered and supported HRIS solutions and drove HRIS strategy across the organization, by developing current system landscape and future roadmap. • Acted as a point of contact for all HR, Payroll and Benefits vendors for interface and platform issues and support areas.• Managed the application support team to provide application support to HR, Payroll, Benefits teams and other teams who consumed HR data.• Led HRIS implementation and upgrade projects such as – PeopleSoft Upgrade, ADP payroll system upgrade, Taleo implementation, ADP Benefits implementation, Payroll consolidation and data conversion.• Developed integrated data warehouse strategy to merge HR and financial data for improved reporting for the organization.

Led a PeopleSoft upgrade project from version 8.3 to 8.8.

As a technical consultant, supported a customer with PeopleSoft HCM solution.

As a technical consultant, led a group of developers for a customer-specific PeopleSoft HCM implementation project.

As a part of ERP solution delivery team, worked in implementation, support and upgrade projects in PeopleSoft HCM area.

Worked as a technical developer to support customers with PeopleSoft HRMS systems.

Worked on PeopleSoft HRMS implementation and support projects as a technical developer.

Worked as a technical analyst for product development and supporting customer-specific implementation projects.