Joydeep Ray Email & Phone Number

Bengaluru, Ka, In

Bengaluru, Karnataka, India

Bengaluru Area, India

Head of Application Portfolio for Schneider Electric Secure Power Business Unit. The application portfolio comprises Oracle e-Business Suite, Oracle CPQ, Demantra, Tiecom EDI, Oracle Transportation Management (OTM), Advanced Supply Chain Planning (ASCP), Oracle Analytics. Responsibilities include• Application management: Responsible for application architecture, design, build, and run. Deployment of Global federated applications in new countries and acquired entities (M&A). Evolution of new functionalities as per Business requirements.• Stakeholder Management: Lead the Business Engagement with regional and global CXOs to address and automate business bottlenecks and continuously evolve application in line with business priorities. Contribute to Business capability improvement journey using Application functionalities and features• Operations management: Responsible for managing availability and performance of Oracle applications to run Business. Create the operating model for supporting 24 x 7 operations and ensure operations as per agreed SLAs• Delivery Center Leader for Oracle Delivery Teams in India and Mexico. The team comprises 150 people including a mix of Schneider employees and contractors• Partner eco-system management: Responsible for relationship with Oracle and other IT Service partners to ensure SE leverages the latest solutions and technology trends. Support purchasing department in license and contract negotiations• Manage ITGC audits and ensure controls and compliances as per requisite standards• Drive digital initiatives across partner ecosystem (customers and vendors) using EDI protocols• Driving CXO engagement and business-IT alignment

Bengaluru Area, India

Heading Wipro’s digital transformation across Customer Delivery (O2C), Finance (R2R), Talent Supply Chain Management (TSC), HR (H2R) Business Processes. The initiative is being enabled on the stack comprising SAP S4H, MS CRM, Hyperion (EPM, HFM and HPCM on Oracle Cloud), Analytics on Azure Data Lake, Digital System of engagement on Angular JS framework, Open Source SOA (WSO2) on cloud. Responsibilities include: Overall solution delivery ownership as per baselined schedule and budget Ensuring solution is addressing the business benefit case levers Supporting the overall organization change management initiative Ensuring GDPR/ German Worker’s Council and SOX Compliance (For applicable applications) Vendor Management (SIs/ OEMs/ Consulting Partners) Driving CXO interlocks

London, Greater London, United Kingdom

Managing a cluster of strategic telecom accounts comprising Telenor, MTN, Vodafone and British Telecom. Portfolio is $100 mn+ with a team size of 1000+ FTEs

Johannesburg Area, South Africa

Heading the overall delivery for the largest telecom service provider in Africa. The overall portfolio included Back-office transformation program in South Africa, Application and Infrastructure Managed Services in South Africa, Nigeria, Ghana, Cameroon and Benin. As the portfolio owner, my roles included: - Build and maintain productive relationship with customers.- Develop customer strategies for performance metrics, escalation management, and communication.- Act as main point of contact for customers regarding business service issues, questions and concerns.- Determine budget and timeline for business service delivery- Monitor and control expenses.- Recruit and lead cross functional teams to meet business goals.- Identify gaps and develop corrective plans.- Coordinate and lead account service team to ensure cost effective and timely delivery of business solutions.- Develop and maintain service delivery plan and strategic account plan.- Perform customer negotiations as and when needed.

Johannesburg Area, South Africa

Responsible for MTN Digital Transformation “MTN Next” Program. Role included planning, organizing, staffing, leading, and controlling program activities. MTN Next is a strategic digital back office transformation initiative for MTN and the vision is to standardize the back office process across the 22 OPCOs of MTN and consolidate repetitive back office processes in a shared service center.

Johannesburg Area, South Africa

=> Conceptualized and architected the entire solution for back office transformation for MTN=> Provided integrated view of the overall process map covering Supply Chain, Finance, Asset Management and HR Process on Oracle Applications including Oracle eBusiness Suite, Fusion Applications, Primavera, Hyperion Suite, IDAM

1. Responsible for financial metrics managementa. Revenue b. Cost of Deliveryc. Operating Margind. Account Mining (CRs)2. Accountable for operational metrics management for the entire portfolio comprisinga. Effort Over-runb. Customer Satisfaction Rating and Customer Satisfaction Improvementc. Control of billed and unbilled DSOd. Team management and attrition control3. Business Developmenta. Pre-sales support for enabling solution accelerators/ re-usable componentsb. Develop customer relationship to enable references4. Quality Managementa. Ensure adherence to Wipro Quality Framework (Velociq)b. Ensure that all projects are covered in yearly quality audits and all non-conformances are closed

Leadership For Profitable Growth

Pgdbm, Manufacturing And Information Management

B.Engg

Class 12, Science

Education record

Postgraduate Degree, Business Administration And Management, General