PROFESSIONAL BACKGROUND: Joined Convergys India Services private Limited on 05.02.07 worked as a customer care officer in the operations group in American Express process till 26.01.09. Working as a senior customer care officer in Convergys India Services private limited in citicards customer service expense from 27.01.09 in the operations group. KEY SKILLS: 1. Resetting the user id and password of Amex cards 2. Linking accounts 3. Card activation 4. Upselling of Amex products 5. Communication training 6. Handling financial accounts of citicards 7. Up selling of citicards products. 8. Floor Support 9. Mentoring IMPORTANT TRAININGS:1. CULTURE & COMMUNICATION TRAINING2. TELEPHONE DOCTOR TRAINING3. INFOEDGE COURSE NIIT 20074. VOICE AND ACCENT TRAINING 20075. CUSTOMER SATISFACTION TRAINING 2008 PROFESSIONAL COURSE:PERSUING MBA FROM SYMBIOSIS IN POST GRADUATION DIPLOMA IN BUSINESS ADMINISTRATION AND HUMAN RESOURSES MANAGEMENT (PGDBHRM)ACHIVEMENTS:TOPPER IN ESSAY COMPETTION FROM INFORMATICS COMPUTER SYSETM 1995THIRD RANK IN QUIZ COMPETTION IN INFORMATICS COMPUTER SYSTEM 1995SUBDIVISIONAL TOPPER IN 10+ 1998 FROM WBBSEN.C.C. ‘B’ CERTIFICATE B GRADE 2003N.C.C ‘C’ CERTIFICATE A GRADE 2004SECOND CONTINGENT COMMANDER 2004 INDEPENDENCE DAY PARADETRAFFIC MANAGEMENT COURSE AND ROAD SAFETY 2004CIVIL DEFENCE TRAINING 2005CERTIFICATE OF OUTSTANDING PERFORMANCE IN COMMUNICATION TRAINING 2007CERTIFICATE OF EXCELLENT CUSTOMER SERVICEEXAMPLARY TOP TEAM PERFORMANCE CERTIFICATE 2009 HOBBIES:ANALYSING THE FACTS ABOUT EXIXTING OF GHOSTS AND EXISTANCE OF SPIRITIS AND SUPERNATURAL POWERSLISTENING TO MUSIC STUDY ABOUT WEAPONSRAFTING PHOTOGRAPHYSHOOTING.

PROFESSIONAL BACKGROUND:Joined Convergys India Services private Limited on 05.02.07 worked as a customer care officerin the operations group in American Express process till 26.01.09.Working as a senior customer care officer in Convergys India Services private limited in citicards customer service expense from 27.01.09 in the operations group. KEY SKILLS: 1. Resetting the user id and password of Amex cards 2. Linking accounts 3. Card activation 4. Upselling of Amex products 5. Communication training 6. Handling financial accounts of citicards 7. Up selling of citicards products. 8. Floor Support 9. Mentoring IMPORTANT TRAININGS:1. CULTURE & COMMUNICATION TRAINING2. TELEPHONE DOCTOR TRAINING3. INFOEDGE COURSE NIIT 20074. VOICE AND ACCENT TRAINING 20075. CUSTOMER SATISFACTION TRAINING 2008 PROFESSIONAL COURSE:PERSUING MBA FROM SYMBIOSIS IN POST GRADUATION DIPLOMA IN BUSINESS ADMINISTRATION AND HUMAN RESOURSES MANAGEMENT (PGDBHRM)ACHIVEMENTS:TOPPER IN ESSAY COMPETTION FROM INFORMATICS COMPUTER SYSETM 1995THIRD RANK IN QUIZ COMPETTION IN INFORMATICS COMPUTER SYSTEM 1995SUBDIVISIONAL TOPPER IN 10+ 1998 FROM WBBSEN.C.C. ‘B’ CERTIFICATE B GRADE 2003N.C.C ‘C’ CERTIFICATE A GRADE 2004SECOND CONTINGENT COMMANDER 2004 INDEPENDENCE DAY PARADETRAFFIC MANAGEMENT COURSE AND ROAD SAFETY 2004CIVIL DEFENCE TRAINING 2005CERTIFICATE OF OUTSTANDING PERFORMANCE IN COMMUNICATION TRAINING 2007CERTIFICATE OF EXCELLENT CUSTOMER SERVICEEXAMPLARY TOP TEAM PERFORMANCE CERTIFICATE 2009 HOBBIES:ANALYSING THE FACTS ABOUT EXIXTING OF GHOSTS AND EXISTANCE OF SPIRITIS AND SUPERNATURAL POWERSLISTENING TO MUSIC STUDY ABOUT WEAPONSRAFTING PHOTOGRAPHYSHOOTING.